-
Participant Type
Guidelines for using Participant Type to group users and restrict features in Touchpoint.
-
Event Setup: Contact
Overview of managing the Event Registration Contact for an event, including creation, editing, and display of contact information.
-
Event Setup: Contact
Documentation on configuring and editing the Registration Contact in the Certain platform.
-
Event Setup: Contact
Overview of the Registration Contact in Event Setup, including role definitions, editing, and where contact information appears.
-
General FAQ - Setting Up Accounts
Overview of account structure, sub-accounts, and custom profile questions in the Certain platform.
-
General FAQ - Managing Registrations
Overview of how registrations and profiles are created and managed for events in Certain's platform.
-
General FAQ - Managing Profiles
Overview of managing profiles and registrations in the Certain platform, including custom profile data, profile management, email messaging, and onlin...
-
General FAQ - Creating an Event
Overview of three methods to create events in Certain: from scratch, copy an existing event, or use a template.
-
Event FAQ - Working with Agenda Items
Guide for creating, editing, and managing agenda items in events, including types, inventory, fees, and labels.
-
How to delete a registrant from an event
Steps to remove a registrant from an event in the Certain Help Center, including mass-action deletion and profile deletion, with cautions on payments.
-
How to Copy an Event
Instructions to locate and copy an event in Certain's Help Center.
-
How to Delete an Event
Instructions to delete an event/program from an account/organization in the Certain Help Center.
-
How do I add an event owner
Instructions to add an event owner in Plan > Event Setup > Details, including the required administrator permissions and contact guidance.
-
Session Blocks
Overview of Session Blocks and step-by-step instructions to create and attach them to email templates in the Certain platform.
-
Meeting Requests (Websites)
Help Center article describing Meeting Requests for Websites, including page content and label customization.
-
Registrations FAQ - Modifying Registration Details
Instructions for modifying details of a single registration in the Certain platform, including the overview, profile, questions, agenda, sessions, fin...
-
Registrations FAQ - Locating a Registration
Methods to locate a specific registration in Certain using the Event Dashboard, queries, and reports.
-
Assign Roles
Instructions for assigning roles to events within the Certain platform.
-
Sel? and Web? options
Warning about using Sel? and Web? options for Agenda Item Questions and their impact on agenda items and registrations.
-
Custom Questions
Guide to adding and managing custom questions for event registration in Certain.
-
Update Full Capacity/Inventory Messages
Guidance to update full capacity or inventory messages for sessions and agenda items in Certain's Help Center.
-
Reports FAQ - Registrations to Review
Overview of the Registrations to Review report in the Event Dashboard, including Deleted Registrations, Test Registrations, Potential Duplicates, and ...
-
Forms FAQ - Setting Up the Agenda Search Section
Instructions for configuring labels and behavior of the Agenda Search section in the forms.
-
Event List (Reports-Only Users)
Help article describing how Reports-Only users access and view event reports in Certain.
-
Group List
Guide to creating and managing groups for registration groups in events, including assignment and group details.
-
Verify / Edit Info (Attendee Form)
Instructions for the Verify/Edit Info page in the attendee form, including labels, section headings, and customization options.
-
Agenda Display Options (Registration Form)
Options to configure Personal Agenda, Agenda, and Agenda Guest List sections for the registration form.
-
Create a Registration
Instructions for managing a registration for an event, including attendee contact information and registration data such as Attendee Type and Status.
-
Questions
The Questions page explains how to create and configure custom questions for registration forms and related areas in Certain.
-
Agenda
Overview of agenda categories and agenda-management features in the Certain platform.
-
Itinerary Settings
Instructions for configuring the Itinerary PDF appearance and content in Certain's Event platform.
-
All Registrations By Status
The All Registrations By Status report shows complete and incomplete registrations by status with two pie charts and a report table on the Event Dashb...
-
Copy Registration Form
Instructions to copy an existing registration form on the Certain platform.
-
Event Planning and Management Blog
Blog covering event planning, management, and related topics.
-
Event Setup: Attendee Types
Overview of Attendee Types and how to set them up in the Certain platform.
-
How to Mark an Event as Favorite
Instructions to mark an event as favorite in the Certain Help Center
-
Flights
Overview of managing event flights, including adding flights, flight information fields, and flight inventory within the Travel module.
-
Form Setup (Attendee/Registration Form)
Documentation on configuring attendee registration forms, their sections, and advanced settings in Certain.
-
Travel Information (Event Setup)
Overview of the Travel Information page in the Certain Travel Module, including Travel Questions, Travel Reservations, and Default Travel Dates config...
-
Agenda Items: Advanced (Custom Questions)
Legacy feature to assign custom questions to agenda items for event registrations; includes cautions and best practices.
-
Tags
Help Center article detailing how to manage tags including adding, listing, importing, and exporting tags.
-
Driving Record Attendee Engagement with Touchpoint
Case study on how Touchpoint boosted attendee engagement and booth activity for a leading medical devices company.
-
Video On Demand: Your Events are Talking, Are You Listening?
Overview of Certain's on-demand event management solutions including manage, engage, and analyze capabilities.
-
Certain. Make Every Moment Count.
Overview of Certain's mission to turn events into revenue through AI-powered engagement signals, data orchestration, and enterprise-grade security.
-
Event Setup: Details
Detailed guidance on configuring Event details including name, code, dates, status, access controls, location, and related data in the Certain platfor...
-
Add To Calendar Updates
Details on the upcoming 7.1.7 Add to Calendar changes, including AddEvent integration and account/event level configuration.
-
Reviewer Portal
Steps to enable and configure the Reviewer Portal in Certain Help Center, including required modules, session layout, and navigation.
-
Event FAQ
FAQ page for managing events in the Certain Help Center, including editing settings, attendee types, agenda, and badges.
-
Basic Navigation Within Certain
Overview of Global Links and Primary Navigation in the Certain Help Center.
-
What's a "Primary Form"?
One form per event must be designated as its Primary Form. Learn how to designate, switch, and view the primary form and related notes.
-
Event List (from Login)
Overview of the Event List page shown after login on Certain Platform, including actions, filters, and columns.
-
Event List
Overview and usage details for the Event List in the Certain Platform Help Center.
-
Merchandise (Agenda Items)
Instructions for managing Merchandise items within an event's Agenda, including item list operations, custom merchandise types, and groups/classificat...
-
Fees & Discounts (Agenda Items)
Overview of managing fees, discounts, taxes, and custom types on the Agenda Fees page in Certain's event platform.
-
Scheduled (Agenda Items)
Overview of scheduled agenda items, their types, views, and grouping in the Certain event platform.
-
Event Details (or "Add Event")
Documented fields and workflows for configuring an event in the Certain platform, including event data, webinar, location, roles, and contacts.
-
Setup Dashboard
The Setup Dashboard is the planner’s home page for configuring event details, attendee types, questions, schedules, reports, forms, emails, and additi...
-
Registration History (Attendee)
Documentation on viewing and adding history items for an attendee's registration in Certain.
-
Email (Attendee)
Instructions for sending email to a registrant from an event using the Email (Attendee) feature in Certain.
-
Completed Registrations by Attendee Type
Summary report showing completed registrations grouped by attendee type with bar and pie charts and a report table.
-
Account Usage
Guidance on tracking account usage and billable transactions, with details on events, registrations, imports, and test registrations and how to genera...
-
Custom Question Information (Attendee Answers)
Overview of viewing and editing attendee responses to custom registration questions in the Certain Help Center.
-
Forms FAQ
FAQ covering common tasks for managing forms in the Certain Help Center.
-
Promo Codes
Guide to creating, listing, and managing promo codes and discounts for event registrations.
-
Packages
Guide to Packages in the Certain Event platform, including creation, configuration, and reporting.
-
Custom Statuses
Overview of standard and custom registration statuses for events in the Certain platform.
-
SSO Configuration
Instructions for configuring Single Sign-On in Certain's event platform for administrator users.
-
Agenda (Attendee)
Explanation of the Agenda (Attendee) page, including navigation, personal agenda, agenda item information, and guest list details.
-
Import Registration Agenda
Instructions to import registration agenda items into existing registrations using the Registrations > Import page.
-
Event Dashboard
Documentation for the Event Dashboard, including Setup and Registration Dashboards, navigation, and available actions.
-
Registration Dashboard
Overview of the Registration Dashboard with sections for completed registrations, status, and review tasks.
-
Role Details
Overview of the Role Details feature for managing roles and permissions in Certain.
-
Forms FAQ
FAQ for configuring and using forms in the Certain platform.
-
What’s Next in Event Intelligence
Overview of AI’s potential in the event industry, including trends, data roles, and privacy implications.
-
Scaling Event Intelligence for Business Success
Download this whitepaper to understand how to measure, gain insight, and communicate ROI across a holistic event program with an overarching event int...
-
Redefining the Event Landscape in the Enterprise World
Part 1 of the Enterprise Events series explains how events serve as strategic tools to drive growth, foster innovation, and enhance brand value.
-
The Powerful Impact of In-Person Experiences on Event ROI
In Part 3 of our Enterprise Events series, we take an in-depth look at enterprise events from a C-Suite perspective and answer questions such as: Are ...
-
How to Accelerate Revenue with Intelligent Events
Guide on accelerating revenue by leveraging intelligent events to engage customers throughout the buying journey.
-
How Grand Connections Scaled Events with Certain
Video on demand detailing how Grand Connections scaled events with Certain's platform.
-
Events as a Strategic Lever in B2B Marketing
An eBook, Part 2 of the Enterprise Events series, explaining how events serve as a strategic lever in B2B marketing and how to plan, measure, and adap...
-
The Event Marketing Playbook: Metrics & Data Strategy
Data drives successful B2B event marketing. The Playbook covers tracking event marketing metrics to uncover hidden demand and pipeline.
-
Ultimate Guide to Event Data Orchestration
Event data plays a crucial role in driving business outcomes by empowering marketing professionals to make informed decisions. To make event data trul...
-
From Attendee to Advocate: Mastering Buyer Engagement at Events with AI & Event ...
An eBook explaining how AI and event intelligence turn attendees into advocates and help measure event impact.
-
Stripe | Partner
Certain’s Stripe integration provides a fast, familiar payment method for registration, paid sessions, and add-ons, backed by Stripe’s secure global i...
-
Samantha Smith Productions | Partner
Samantha Smith Productions transforms clients' vision and information into meaningful content that creates memorable experiences and engages the audie...
-
metroConnections | Partner
Partner page describing metroConnections as a single source for creating and managing the entire event experience.
-
A-Plus Meetings | Partner
A-Plus Meetings & Incentives is a large, certified woman-owned meeting company serving Fortune 500 corporations with high-touch meetings and strategic...
-
Certain Partner Network
An ecosystem of valued partners with proven solutions to help you add value to your events programs.
-
Expand Your Reach With Our Expertise
Overview of Certain's Partner Program and partner ecosystem for technology and services partners.
-
Connect with our Awesome Sales Team
Sales contact form and department contact details for Certain.
-
General FAQ - Streamline Agenda Item Entry
Instructions to streamline agenda item entry using Import and Export in the Certain platform, including steps and column tips.
-
General FAQ - Setting Up Websites
Defines Websites used to convey information and lists default pages for a new website.
-
General FAQ - Setting UP Online Forms
Instructions on adding registrations and creating online registration forms for events, with a list of available form sections and their purposes.
-
General FAQ - Setting Up Online Forms
Instructions for creating and managing online registration forms within the Certain platform.
-
Adding Questions to Agenda Items
Legacy feature article describing how to assign custom questions to agenda items and related cautions.
-
Reports FAQ - Collecting Multi-Event Data for Consolidation Reports
Overview of multi-event data, consolidation reports, and how to collect custom event data.
-
Report History
Page showing the history of Changes Reports and reports containing full Credit Card Numbers run on data within the current account. The history covers...
-
Speaker Catalog Designer
Guide to set up and manage Speaker Catalogs in Certain Platform.
-
Session Catalog Designer
Guide to set up and edit a Session Catalog using the Session Catalog Designer in events with Speaker and Session Management.
-
Event Promo Code Import Wizard
Instructions to import promo codes from a CSV file into an event using the Promo Code Import Wizard.
-
Auto-Match Roommates
Guide to using the Auto-Match Roommates feature, including summary, auto-match, and roommate matching preferences.
-
Pending Roommates
Page describing roommate pairs pending approval for event accommodations.
-
Account Room Types
Instructions for managing account-wide Room Types used in Accommodation Blocks.
-
Hotels
Help article describing how to set up and manage hotels for an event, including adding hotels, editing details, and aligning with registration forms.
-
Choose Report Grouping (Events)
Documentation on configuring report grouping for events, including grouping levels, sort criteria, date grouping, and print options.
-
Specify Report Display Options (Events)
Options for display and print settings of event reports in Certain.
-
Report Setup (Consolidation Reports)
Instructions for creating and managing Consolidation Reports across multiple events in the current account.
-
Build and Manage an Event - Step 10
Post-event tasks to clean up the database and reconcile registrations.
-
Build and Manage an Event - Step 8
Instructions to go live for an event, including changing status, adjusting form dates, and testing registrations.
-
Build and Manage an Event - Step 7
Step 7 provides a readiness checklist for online registrations.
-
Build and Manage an Event - Step 4
Step 4 covers adding options to an event registration form, including agenda items, accommodations, payments, and logic settings.
-
Build and Manage an Event - Step 6
Guidance for creating marketing elements to promote event registration, including links, websites, and email templates.
-
Build and Manage an Event - Step 2
Guidance for entering basic event details in Step 2, including title, unique code, location, contacts, options, and statuses.
-
Build and Manage an Event - Step 1
Step 1 of the Build and Manage an Event guide focusing on planning the event building project in the Certain platform.
-
General FAQ - Using the Travel Module
Overview of the Travel Module, its data collection capabilities, and activation steps for Travel Requests, Travel Reservations, and Travel Packages.
-
General FAQ - Managing Room Sharing and Roommate Matching
Room Sharing and Roommate Matching (RSRM) enables tracking of two attendees sharing the same hotel room during the event, with configuration options u...
-
General FAQ - Activating Agenda Item Waitlist on Forms
Instructions to activate waitlists for full agenda items within each agenda section of a form.
-
Search For Websites
Instructions for searching for Websites across events and accounts in the Certain Help Center.
-
Search
Guide to using the Search feature across Registrations, Profiles, Events, Forms, and Websites.
-
Event List (for Reviewers)
Instructions for reviewers using the Event List in Certain, including access, sorting, and event column details.
-
Custom Fields
Learn how to manage group custom fields to store extra information for each event group, including how to add, edit, and delete fields (up to ten per ...
-
Event Session and Speaker Summary Report
A report listing all qualified sessions and their speakers, including session name, code, status, and speaker names. Export to Excel is available when...
-
Sessions Report
A detailed list of all event sessions with fields and an Excel export option; available when the Speaker and Session Management module is enabled.
-
2025 Fall Release #3 (8.3.39)
Release notes for the Fall 2025 Release #3 (8.3.39) covering enhancements, Stripe integration, and bug fixes.
-
2025 Fall Release #2 (8.3.38)
Release notes for the 2025 Fall Release #2 (8.3.38) of the Certain platform.
-
2025 Summer Release #6 (8.3.36)
Release notes for the 2025 Summer Release #6 (8.3.36), detailing fixes across agenda items, asset uploads, badges, display rules, event copy, registra...
-
2025 Summer Release #2 (8.3.32)
Release notes for 2025 Summer Release #2 (8.3.32) covering bug fixes for Custom Statuses, Email encoding, Event Dashboard, Registrant Details, Promo C...
-
2025 Spring Release #5 (8.3.28)
Release notes for Spring 2025 Release #5 (8.3.28), including enhancements to Registration Administration and several bug fixes across agenda items, St...
-
2025 Spring Release #4 (8.3.27)
Release notes for the 2025 Spring Release #4 (8.3.27), including fixes for session names with special characters, agenda items, and display fields.
-
2025 Winter Release #5 (8.3.23)
Release notes for the 2025 Winter Release #5 (8.3.23), detailing enhancements, fixes, and improvements.
-
Request a Touchpoint Ignite Demo
A form to request a Touchpoint Ignite Demo for driving revenue from events.
-
Take a Tour of the Certain Solution
An interactive tour showcasing the Certain solution and its key benefits.
-
Learning Center
Get all the information you need about the intelligent Event Management Solution from Certain, including whitepapers, guides, infographics, and webina...
-
Turn Event Data into Real-Time Revenue Acceleration
Certain Signal orchestrates event data flows to turn interactions into real-time buyer signals, fueling marketing and sales.
-
Take a Tour of Touchpoint Ignite Event App
Explore key benefits and features of Touchpoint Ignite through an interactive tour.
-
Take a Tour of the Certain Event Platform
A guided tour of the Certain Event Platform highlighting its core capabilities and benefits.
-
Take a Tour of Event Advisor
A tour showcasing the key benefits of Event Advisor with a full-screen frame and a Contact Us CTA.
-
Turn Engagement Signals into Pipeline
Video On Demand resource showing how to turn engagement signals into pipeline using Certain's event management solutions.
-
The Ultimate AI Tech Stack for Event ROI
The Ultimate AI Tech Stack for Event ROI page with resources and CTAs for events management
-
Why a Mobile Event App? Amazing Insights. That’s Why.
Guide explaining the value of a mobile event app and a cheat sheet of reasons for building a business case.
-
Ultimate Guide to Event Success
From conceptualizing and strategizing your event to managing budgets, engaging attendees, and measuring impact, the Ultimate Guide to Event Success wi...
-
The Ultimate Guide to Event Buying Signals
An in-depth guide on using buying signals to optimize event marketing and drive outcomes.
-
The Top 10 Best Event Management Software Features
Infographic outlining ten key features to consider in event management software.
-
The Event Marketing Playbook: Mobile Strategy
Tips and best practices for developing and executing your mobile strategy before, during, and after the event.
-
The Event Marketer's Guide to Generative AI Prompts
Infographic about using AI prompts to drive registrations, personalize engagement, and deliver event ROI.
-
Real-Time Marketing Guide
Downloadable guide exploring real-time marketing automation, post-digital landscape, and Certain's event management solutions.
-
Event Personalization at Scale
Overview of Certain's event personalization at scale and related solutions, including Enterprise Event Management Software, Touchpoint, and Event Inte...
-
Measuring Event Success Across the Funnel
Infographic explaining how to measure event impact across the buyer journey and connect events to business outcomes.
-
The Hybrid Event Strategy Playbook
A guide describing how a hybrid event strategy blends in-person and digital event experiences.
-
Getting the C-Suite on Board with Your Events Strategy
Research shows the C-Suite is increasingly involved in day-to-day decision-making, and events strategy buy-in is more important than ever. This guide ...
-
The Future of Events: ABM Strategy
An ABM-focused guide explaining how account-based marketing integrates with events and outlining Certain's event management solutions.
-
From Signals to Sales: Activating Intent Data from Events
Webinar transcript exploring how to activate intent data from events using Certain's platform.
-
Event Strategies to Accelerate the Buyer Journey with Deep Insights
An eBook highlighting the roles of AI and EI in buyer engagement and providing strategies for leveraging cutting-edge technologies to connect with eve...
-
The Event Marketing Playbook: Engagement Strategy
Guide detailing engagement-focused event marketing best practices to maximize ROI.
-
The Event Marketing Playbook: ABM Strategy
A guide on account-based marketing (ABM) strategy focusing on aligning sales and marketing and optimizing events for ABM.
-
The Event Intelligence Playbook
A guide on ROI for event marketing and how to analyze event data using Certain's solutions.
-
The Event Engagement Data Playbook
Guide on driving, capturing and acting on attendee engagement data for virtual, hybrid, and in-person events.
-
Elevating Event Experiences with Deep Audience Insights
A playbook of tips and best practices to drive, capture, and act on attendee engagement data and connect events to measurable business results.
-
7 Seriously Simple Steps to Convert More Event Leads
A marketer’s cheat sheet to using event data for better lead scoring and nurturing.
-
Certain Event Advisor Webinar & Demo
Video on demand showcasing Certain's Event Advisor and related event management solutions.
-
Digital + In-Person Strategies = Greater Return for Businesses
Guide on integrating digital and in-person event strategies to improve business outcomes.
-
2024 AI Trends for Event Management
A guide explaining how Artificial Intelligence (AI) is transforming the event industry and outlining AI trends for 2024 and beyond.
-
3 Proven Ways to Turn Event Leads into Revenue – Fast
Video on demand page highlighting three proven strategies to convert event leads into revenue, with Certain's event management solutions.
-
2025 AI Trends for Event Management
An eBook exploring how Artificial Intelligence is transforming event management and the AI trends shaping the industry in 2025 and beyond.
-
Event Marketing and Management Learning Center
A learning hub offering guides, infographics, videos, webinars, and whitepapers on event marketing and management.
-
Event Marketing and Management Learning Center
Infographics resources section with multiple infographic articles on event marketing and management.
-
Event Marketing and Management Learning Center
A hub of guides, infographics, videos, webinars, and whitepapers on event marketing and management.
-
Event Marketing and Management Learning Center
A collection of event marketing and management resources, featuring video on demand content.
-
Request a Certain Demo
Form to request a demo for Certain products, capturing user name, company, email, and event goals.
-
Operational Reporting and Strategic Event Intelligence Together
Unified reporting and intelligence for events across the Certain platform, enabling end-to-end insights, ROI tracking, and program optimization.
-
How Grand Connection Scaled Events with Certain’s Smart Event Technology
Grand Connection scaled events using Certain’s Smart Event Technology to streamline workflows, engage attendees, and maximize ROI.
-
The Event Platform That Turns Engagement Into Revenue
Certain's enterprise-grade event management platform orchestrates attendee journeys, AI-powered personalization, and data-driven insights to drive ROI...
-
Certain Event Intelligence
Event Intelligence centralizes all event data, provides data-driven recommendations, and visualizes performance to improve attendance, engagement, and...
-
Select the Ideal Package for Your Team
Pricing plans for Touchpoint Ignite, Certain Pro, and Certain Enterprise, with included peace-of-mind features.
-
Certain Integrates Stripe to Expand Global Payment Flexibility and Real-Time Rev...
Certain announces Stripe integration as a core payment provider to expand global payments and real-time revenue insights.
-
Zoom | Partner
Partner page for Zoom in the Certain partner network, describing collaboration capabilities and event-focused messaging.
-
Registr8 | Partner
Partner page describing Registr8, a boutique registration management company offering consultation, online registration, housing management, onsite se...
-
Hartmann Studios | Partner
Hartmann Studios partner page on Certain describes the studio's world-class events and experiential marketing solutions.
-
EventOPS | Partner
EventOPS is an Event Resource Management system designed for scaled event teams, built to streamline requesting, budgeting for, and operating events.
-
Request a Demo of Certain Event Advisor
Form to request a demo of Certain Event Advisor with fields for First Name, Last Name, Company, and Work Email.
-
Request a Demo of Certain Buying Signals
Form to request a demo of Certain Buying Signals
-
From Signals to Sales: How to Turn Event Engagement into Revenue
Recap of a webinar on activating event intent data to convert engagement into revenue using AI-powered signals.
-
Events Create Moments. Signals Turn Them Into Revenue.
Explores turning event signals into revenue with signal-aware strategies and AI-powered insights.
-
Streamlining Event Data Analysis to Maximize Event Success
An article discussing challenges of event data and how AI-powered event intelligence can streamline data orchestration to improve buyer engagement and...
-
Orchestrate at Scale: Events Become Your #1 Growth Channel With Seamless Data Ex...
Explains how real-time, context-rich event signals drive multi-team orchestration and revenue growth.
-
Infographic: Measuring Event Success Across the Funnel
Explains how to evaluate event impact across the full buyer journey and includes downloadable resources from Certain.
-
The Future of Events Is AI-Powered — Are You Ready?
An AI-powered overview of event management with Buying Signals, personalized experiences, forecasting, and security.
-
The Three-Pillar Framework for Turning Event Data Into Revenue Intelligence
A three-pillar framework to capture, deliver, and orchestrate event data for real-time revenue intelligence.
-
From Engagement to Revenue: Activating Event Buying Signals
An overview of event buying signals and how to turn attendee engagement into revenue.
-
Events are the Tried-and-True GTM Channel for B2B Companies in 2026
Analysis of events as a core growth channel for B2B go-to-market in 2026, focusing on signal capture and rapid follow-up.
-
Dreamforce 2025 Decoded: Turn Your Next Event into a Revenue Engine
Seven principles for turning Dreamforce into a revenue engine for events.
-
Deep Dive into Event Intelligence: Capturing Event Buying Signals
Explores how to capture and act on buying signals at events to drive revenue.
-
Beyond Badge Scans: How Smart Sales Teams Extract Real Value from Events
How buying signals from event interactions transform marketing leads into actionable revenue.
-
AI-Powered Post-Event Follow-Ups: A Game-Changer for Event Marketers
AI-powered post-event follow-ups automate personalized outreach using real-time attendee behavior to identify high-intent leads and drive post-event e...
-
What to Look for in AI-powered Event Technology
Overview of criteria for selecting AI-powered event technology, including transparency, prediction, ROI, conversion, real-time optimization, and ethic...
-
3 Ways to Spark Sales-Ready Conversations Post-Event
An article detailing three methods to convert post-event engagement into sales-ready conversations using engagement signals, Agentic AI, and AI-powere...
-
AI-Powered Event Management Software for Sales Professionals
AI-powered event management software for sales teams to identify high-potential prospects, personalize follow-up, and drive better event outcomes.
-
Features Overview
Overview of app features for the Certain Touchpoint attendee mobile app.
-
Event Templates
Guide to creating and applying Event Templates in Touchpoint to reuse colors, layouts, and settings across events.
-
Maps and Locations
Instructions for creating image maps and street maps in Touchpoint, including pins, locations, and device views.
-
Capacity Planning
Capacity planning in Touchpoint extends the Agenda feature to manage session capacity.
-
Touchpoint Dashboard Training - June 2021
Touchpoint Dashboard Training article with agenda items and related resources.
-
NEW Badge Game UX
Overview of Touchpoint's interactive badge game feature, including setup, rules, and promotion.
-
Agenda Bulk Upload
Instructions for bulk uploading agenda sessions into Touchpoint using a spreadsheet and the Event Dashboard.
-
Agenda Feature Settings and Management
Documentation of settings for agenda features including check-ins, filters, and sub-sessions in Touchpoint.
-
Activity Feed
Instructions for Activity Feed settings, home screen panel, scheduling, and moderation in Touchpoint.
-
Groups & Terms
Documentation on creating and managing Groups and Terms to filter resources in Touchpoint.
-
Registration Groups in Certain
Guide to using the Registration Groups sub-module in Certain, including setup, usage, and reporting.
-
Adding percentage based discounts to your Event
Guide to applying percentage discounts to event registrations via promo codes or logic-based rules.
-
Content Display
Overview of Content Display concepts for event forms, websites, and emails, including Display Fields, Content Blocks, and Display Rules.
-
Cancelled & Postponed Event Statuses
Instructions for emailing registrants when cancelling or postponing an event and updating event statuses in Certain.
-
Adding Existing Profiles to a New Event
Two methods to add existing profiles to a new event as registrations: Importing Registrations and Inviting Existing Profiles.
-
Event Component Descriptions and Navigation
Information about navigating main event components within your account, including the Event List and event-specific tabs: Plan, Promote, Manage, Engag...
-
Settings: Custom Statuses
Documentation on creating and managing custom registration statuses for attendees.
-
Email Alerts
Configures email notifications for attendee types and agenda items when inventory thresholds are reached.
-
Event Setup: Suppliers
Instructions to add and manage suppliers for an event in the SMM module of Certain.
-
On Hold Status in Scheduled Emails
Guide describing how On Hold status affects scheduled emails when copying events and how to revert statuses to Queued or remove On Hold emails.
-
Creating a Registrant's Password
Instructions to change or create a Registrant's password via the Event Dashboard.
-
Managing Registrations: Working with Profiles
Instructions for creating and managing Profiles within the Certain platform, including manually creating Profiles, importing Registrations, inviting o...
-
Troubleshooting - Unable to Change Event's E-Commerce Account
Guidance for troubleshooting when changing an event's E-Commerce account in Certain, including currency locking and restoring deleted accounts.
-
Managing Registrations - Cancellations and Refunds
Guide to creating cancellation fees for registrations and agenda items, and processing refunds.
-
How to Setup Event Waitlist Option
Instructions to enable and configure the event waitlist, including capacity setup, waitlist status, email notifications, and queue management.
-
Assigning Speaker Attendee Type Using Logic
Step-by-step guide to auto-assign a Speaker Attendee Type using form logic in the Certain platform.
-
Attendee Type Waitlisting - How does it work?
Guidance on managing attendee waitlisting for Attendee Types in Certain's event platform, including Reg status settings and manual processing.
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How can I receive an email when someone registers for my Event?
Instructions to copy Confirmation Emails to CC addresses for event registrations in Certain.
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System Timestamps
Details on how Certain displays date-time stamps in PST and how event and form times are determined.
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Event Intelligence - Event Registration Chronicles
The Event Registration Chronicles dashboard helps analyze the pace of registrations across events, with filters and a screenshot-ready view for docume...
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Event Intelligence - Review the performance of multiple events
Documentation describing the Event Program Analysis dashboard and its Overview and Insights tabs for evaluating multiple events.
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Event Intelligence - Review the performance of a single event
Overview of the Single Event View in Event Intelligence, including charts and metrics for single-event analysis.
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Event Intelligence - Key Metrics
Key Metrics is a dashboard that provides a high-level view of event performance, including registrations vs goals, ROI, and audience details.
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Creating a Registration Profile in an Event for Existing Speakers
Guide to linking an existing Speaker Profile to an Event Registrant, using a form or direct registration.
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Deleting and Restoring Single or Multiple Registrations
Instructions for deleting test registrations and restoring them, including single and mass actions.
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Using Inline vs. Display Logic
Guide to showing content on forms using Inline and Display Logic in the Certain platform.
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Using a Table to Display Agenda Items in the Form
Instructions for displaying Agenda Item descriptions and labels on a form using a table, including steps to edit Agenda Items and insert a table.
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Partial Refunds
Instructions for issuing and processing partial refunds in the Certain platform
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Fees - Expiration and changing amounts
Details about how event fees expire and how to change fee amounts on items and registrations in Certain.
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Account Structure and Sub-Account Management
Overview of account structure and sub-accounts in the Certain platform, including setup and usage.
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Delete/Delink Webinars from your Event or Sessions
Instructions to delete or delink webinars from events or sessions in the Certain platform.
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Customizing Emails Based on Different Registrant Factors/Values
Guidelines to customize email content for different registrant answers using content blocks and display rules in Certain's event setup.
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Adding Speakers - One by One, Via Import, or with Existing Profiles
Instructions for adding speakers to an event via manual entry, import, or existing profiles in the Certain platform.
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Appending Agenda Items to an Email Template
Guidance on using Display Rules to include Personal Agenda items in an Email Template.
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Data Extraction Guide
Guide to extracting historic profile, registration, and event data from Certain using custom reports.
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Custom Questions
Overview of using custom questions to collect event-specific registration data in Certain.
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Sel? and Web? options
Warning against using Sel? and Web? options for Agenda Item Questions and how these options can remove agenda items from registrations.
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Prompting Event ROI with Certain’s AI-Powered Insights
A slide deck guiding AI-assisted prompting to drive event ROI through KPI-aligned prompts and content guidance.
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2025 AI Trends for Event Management
A guide exploring how AI transforms event management in 2025, detailing agentic AI, event intelligence, practical applications, and nine trend traject...
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From Attendee to Advocate
An eBook guiding marketers on transforming event attendees into long-term brand advocates through AI and event intelligence.
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Engagement Data Drives Business Results
A playbook outlining how event engagement data connects events to measurable business results through planning, pre-event, during-event, and post-even...
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The Powerful Impact of In-Person Experiences on Event ROI
A marketing eBook examining the ROI of enterprise in-person events post-Covid, with data-driven guidance on event management and intelligence.
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Events as a Strategic Lever in B2B Marketing
An enterprise-focused overview of how events drive lead generation, engagement, and brand growth in B2B marketing.
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Event Automation
A marketing brochure describing how Event Automation helps marketers manage events, capture attendee insights, engage attendees, and optimize event ma...
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Ultimate Guide to Event Success
A structured guide outlining data-driven strategies for event planning, budgeting, data orchestration, and technology selection.
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The Event Marketing Playbook
A practical guide to mobile-driven B2B event marketing, covering pre-, during-, and post-event strategies and tactics.
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Event Data Strategy Best Practices
Best practices for leveraging event data to personalize engagement and drive measurable outcomes for marketers and sales teams.
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Why a Mobile Event App? Amazing Insights. That’s Why.
A concise guide explaining the value of mobile event apps for attendee insights and ROI, including a Top Ten list of benefits.
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Are Your Events Working Hard Enough?
A guide on using event data to enrich attendee insights and drive lead nurturing.
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Where’s Your Event ROI?
Infographic exploring ROI in event marketing and how to prove and improve it through integrated event management and marketing automation.
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Drive a Higher ROI from Every Event
Marketing executives can use Certain to drive ROI from events through attendee data, personalization, and insights.
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Unify Virtual and In-person Audiences With a Consistent and Engaging Hybrid Even...
Unifies virtual and in-person audiences with a consistent, engaging hybrid event experience using engagement tools, data unification, and scalable tem...
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Create Highly Engaging and Memorable Attendee Experiences
Marketing page describing Certain's event management software for event planners, including All-in-One Platform, templated events, engaging experience...
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Maximize event success
Training and webinars to accelerate event success on the Certain platform.
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Event Management Consulting Services
Certain’s consulting team provides event management consulting, implementation, and insights to optimize event performance.
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Event Management Services
Overview of Certain's event management services, including global support, consulting, and training.
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Reading Your Buyer's Mind On-demand Webinar
On-demand webinar showing how to unlock buyer intent through event data with engagement tools and AI insights.
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Igniting Event Experiences with Touchpoint Ignite
On-demand webinar about leveraging event intelligence and AI to enhance event experiences and outcomes.
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Take a Tour of Certain Event Intelligence
A page that presents the Certain Event Intelligence product tour.
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Your CEO Asks
When you're investing a significant portion of your marketing budget in events and your CEO asks, 'What are the results?', do you have the resources a...
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Turning More Audiences into Customers with AI-Powered Personalization
Learn how to leverage AI-powered personalization to convert audiences to customers with AI personalization.
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Turning Event Data into Gold – 7 Ways to Measure the Business Impact of Your Eve...
Video on demand content describing how to measure the business impact of events using attendee management and analytics.
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Turn Cold Event Leads Into Hot Opportunities with Certain
Overview of how Certain's end-to-end event experience solution can transform cold leads into warm customers.
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Setting Up Your Sales Meetings for Success
Infographic with tips for setting up successful sales meetings at events.
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Session Break: Hybrid Event Planning & Execution
Video on demand session with Kent Martin about key considerations for planning and delivering hybrid events.
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Session Break: 3 Ways to Get Your Attendees Engaging with Each Other Using an Ev...
Learn more about how to promote attendee engagement with a mobile event app using features like discussion threads, Q&A and leaderboards.
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Igniting Event Experiences with Touchpoint Ignite
On-demand webinar about unlocking buyer intent through event data and advanced engagement tools.
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Reading Your Buyer’s Mind
On-demand webinar about unlocking buyer intent through event data and advanced engagement tools.
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Power Templates
Power Templates equip event and marketing professionals to easily create events that are versatile and efficient, reducing time and costs.
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Post-Event Metrics to Deliver
Tracking key post-event metrics around demand and pipeline creation to showcase how events deliver on business goals.
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Marketing Event Automation Simplified
Infographic about combining data from marketing automation and events to deliver ROI. Includes resources and solutions for event marketers.
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The Event Data Orchestration Cycle
Infographic detailing a structured data lifecycle to transform raw event data into actionable insights.
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The Hybrid Attendee Engagement Journey
Learn how to tailor attendee engagement to a guest's registration type by ensuring ways for guests to connect and interact, no matter where they join ...
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How Marketing Events are Changing
Infographic describing how marketing events are changing and the expanded role of event marketers.
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How Events Drive Revenue
Events give companies a chance to tailor experiences to attendees. These experiences can take prospects and leads through their buying process faster,...
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Gathering Attendee Feedback – Beyond the Event Experience
Learn how to harness the power of event data to unlock buyer intent and identify important buying signals in this on-demand webinar.
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Event Management Overview
Overview of Certain's Event Management technology solutions, including Manage Events, Engage Attendees, and Event Intelligence, plus related resources...
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Get Intelligent Insights From All Your Events
Get intelligent insights from your events via centralized data, signals, and recommendations to improve attendance, engagement and revenue across all ...
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Event Engagement Overview
Overview of Certain's event engagement solutions, including touchpoints and event intelligence, with resources for marketers.
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Event Automation for Data-Driven Marketers & Event Professionals
Infographic detailing event automation and Certain's event management technology solutions for marketers and event professionals.
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Delivering Business Objectives Through Digital Events
Infographic about delivering business objectives through digital events and related resources.
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Crack the Code – Understanding Your Event Attendees
Webinar on uncovering attendee insights and applying AI to event management.
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Certain Touchpoint Engagement App
Find out how Certain Touchpoint can foster great engagement, serve the right content at the right time, and help you gain insight into attendee engage...
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Certain Signal: Event Data in Action
Infographic about filtering noise in event data to enable real-time action by sales and marketing teams.
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4 Steps to Better Understand Your Audience
Infographic explaining how to understand audience data from events and how to act using technology.
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3 Ways AI-Powered Session Recommendations Can Help Elevate Your Events
Video on demand content about AI-powered session recommendations for events.
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Gather Digital Has Become Certain Touchpoint
Announcement that Gather Digital rebrands as Certain Touchpoint and continues to offer a mobile event app.
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MarketingProfs Highlight the Power of Certain’s Event Intelligence & AI in Drivi...
MarketingProfs discusses how event data and AI can uncover buying signals and boost marketing ROI through real-time event intelligence.
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Certain Announces Strategic Partnership with InEvent to Create a Unified Event T...
Certain partners with InEvent to unify virtual and in-person event capabilities into a single event technology ecosystem.
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Certain Launches Touchpoint Stream to Power High Engagement Virtual and Hybrid E...
Certain announces Touchpoint Stream, a central platform for interactive virtual and hybrid events with live streaming, attendee engagement, and data i...
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Certain Launches API Fetch: A Revolutionary Event Data Syncing Solution
Certain announces API Fetch, a data integration solution that automates event data synchronization across external systems into Certain's platform.
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Certain Launches Touchpoint Ignite: Transforming Events with Deep Audience Insig...
Certain announces Touchpoint Ignite, an AI-powered event app that turns engagement data into deep audience insights with a conversational interface.
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Certain Announces Strategic Partnership with Capture Technologies to Enhance Eve...
Certain announces a strategic partnership with Capture Technologies to merge onsite event technology with AI-powered event management and intelligence...
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Certain Launches Session Advisor, an AI-powered Personalization Solution to Acce...
Certain launches Session Advisor AI, an AI-powered personalization solution delivering tailored session recommendations at scale for event management.
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ON24 | Partner
Partner profile of ON24, a marketing technology leader for live and on-demand digital experiences.
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Meetingselect | Partner
Meetingselect is the global meeting management platform and online venue sourcing platform with an independent database of more than 100,000 conferenc...
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InEvent | Partner
InEvent partner page describing the InEvent event management platform and its reach, including trust by Coca-Cola and Amazon, serving virtual and hybr...
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Grip | Partner
Grip is the leading AI-powered event, networking and matchmaking platform that helps event organizers, exhibitors, sponsors and visitors be more succe...
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Demandbase | Partner
Demandbase is a powerful targeting and personalization platform that identifies target accounts and engages them with relevant content to drive revenu...
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Thank You For Visiting Our Booth At IMEX America 2024
Thank you for visiting our booth at IMEX America 2024. Explore resources on Event Intelligence, Event Management, and Event Engagement.
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Thank You For Visiting Our Booth At IMEX America 2023!
Thanks to visitors at IMEX America 2023. This page highlights resources on Event Intelligence, Event Management, and Event Engagement.
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What is Event Management Software?
FAQ explaining what event management software is and its capabilities.
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What is Event Intelligence
Event Intelligence is the insight gained by analyzing events, participants, attendance, engagement, and conversion rates, and can apply to single or m...
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What is Audience, Participant, or Event Engagement?
Definition of audience, participant, or event engagement at events and how technology enables it across in-person, online, hybrid, and on-demand forma...
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Who Uses Event Automation Software?
FAQ describing who uses event automation software and related solutions from Certain.
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What Is a Mobile Event App?
FAQ describing what mobile event apps are and their key features.
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What is Event Intelligence Software?
FAQ about event intelligence software and how it analyzes and optimizes events.
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Reading Your Buyer's Mind: Event Strategies for Truly Getting to Know Your Buyer
On-demand webinar showing how to unlock buyer intent through event data.
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The Ultimate AI Tech Stack for Event ROI
Learn how to scale, engage and drive revenue from events with AI in this engaging webinar.
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Turning Event Data into Gold – 7 Ways to Measure the Business Impact of Your Eve...
On-demand webinar explaining how to transform event data into meaningful insights.
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Turning More Audiences into Customers with AI-Powered Personalization
In this on-demand webinar, learn how to master the art of transforming audience intent into meaningful customer actions.
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Transforming Your Event Data into Revenue and Results
An on-demand webinar about Event Intelligence that helps connect the dots to optimize performance and revenue.
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Igniting Event Experiences with Intelligence & AI
Watch an on-demand webinar to unlock a deeper understanding of event attendees, gain actionable insights, and learn how to deliver revenue and results...
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Touchpoint | Demo
On-demand Touchpoint Demo page showing how to engage attendees for in-person, virtual, or hybrid events using Certain's Touchpoint App.
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End Networking Roulette: Let Next-Gen AI Do the Matching
A webinar showcasing AI-powered session matching to help attendees decide among sessions and connections at events.
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Gathering Attendee Feedback – Beyond the Event Experience
An on-demand webinar about harnessing event data to unlock buyer intent and identify buying signals.
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Event Intelligence | Demo
On-demand webinar demo of Event Intelligence showing data across events and actionable insights.
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From Signals to Sales: Activating Intent Data from Events
An on-demand webinar showing how to translate event data into actionable intelligence to drive pipeline and accelerate deals.
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Event Center For Marketers and Event Planners
On-demand webinars and events for marketers and event planners.
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Improving Efficiency & Lead Quality
Rockwell Automation enhanced event efficiency and lead quality by centralizing data with Certain's platform, enabling faster follow-up and global cons...
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National Instruments Achieves Significant Cost Savings and Accelerates Lead Gene...
Case study of National Instruments using Certain's event platform to accelerate lead follow-up and reduce support time.
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Let's Connect
Contact page for Certain featuring a form to collect personal and event information and contact details for support and billing.
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Certain Brand Guide
Official brand assets including logo lockups, color palette, typography, and product assets for Certain.
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Bolder Brand Moves Start With Better Data: What’s Next for Events in 2019
Explores how data and personalization shape event marketing in 2019 with insights from industry leaders.
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What is Event Data Orchestration and Why it Matters
Explains event data orchestration, its importance for B2B marketing, and a structured journey to turn engagement data into actionable buyer signals.
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What Is Data-Driven Marketing and How Does It Improve Your Event ROI?
Overview of data-driven marketing and its impact on event ROI, with steps to implement.
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Unlock the Power of Hosting a Product Session at Events: How to Gather and Lever...
Guide to hosting product sessions at events to gather buying signals and drive product strategy.
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How to Turn Your Audiences Into Customers Using AI
Overview of using AI to personalize event marketing and convert attendees into customers.
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Making Every Moment Count: Strategies to Boost Event Engagement and Impact
A guided approach to capturing and leveraging event data to engage attendees and maximize ROI using AI-powered insights.
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Achieving Success With Scalable Event Personalization
Discussion of data-driven strategies for scalable event personalization using AI, with four pillars: Centralize, Standardize, Visualize, Contextualize...
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In a Search for New Technology, the Right Team is as Important as the Right Tech
Blog post explaining why the right team matters as much as the right technology in event management.
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How AI is Revolutionizing Event Personalization: Meet Certain’s Session Advisor
Overview of Session Advisor, an AI-powered event personalization tool from Certain, and its benefits for attendees, organizers, and sponsors.
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Maximizing Event Success with Signal-Based Solutions: A Catalyst for Marketers t...
Explains how signal-based solutions enable real-time insights, personalized engagement, and AI-driven lead nurturing to improve event ROI.
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Mastering B2B Event Strategy: Harnessing AI, Intelligence, and Insights for Succ...
A data-driven guide to mastering B2B event strategy using data orchestration, event intelligence, and AI-powered tools.
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Leveraging Event Data and AI for Business Success
Blog recap of a webinar on event data and AI, including Touchpoint Ignite and data-driven strategies for ROI.
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Igniting Event Experiences with Event Intelligence & AI
Explores how AI-powered event technology, led by Touchpoint Ignite, can unlock audience insights and improve event experiences.
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Transforming Events into Revenue Generators
Overview of how marketing events can generate revenue and how Certain's platform enables monetization through event data and AI.
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Mastering Buyer Engagement at Events
Guide on turning attendees into advocates using AI-powered event insights to optimize buyer engagement.
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Events as Living, Breathing Organisms
Explores treating live events as adaptive, intelligent ecosystems with signals, analytics, and AI to drive revenue and engagement.
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The Impact of Deep Audience Insights on Event Success
Explores how deep audience insights drive engagement and revenue, introducing Touchpoint Ignite AI-powered insights.
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Agentic AI: The Next Evolution in Event Technology
Overview of Agentic AI and its impact on event planning, engagement, and data orchestration.
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3 Steps to Creating Event Content that Drives Business Results
Three steps to plan event content that drives engagement and business results using data orchestration and tailored content.
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Marketing Event Trends to Watch out for in 2023
Overview of key marketing event trends for 2023, including hybrid/in-person growth, data-driven insights, tailored experiences, omni-channel strategie...
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Create Exceptional Attendee Experiences. Capture Every Buying Signal.
Certain helps run engaging events, personalize attendee experiences, and turn engagement into buying signals to accelerate buyer journeys and deliver ...
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Event Planning and Management Blog
A collection of articles about event planning, buying signals, and event intelligence.