This page shows the agenda items that the attendee selected on the registration form or that a planner entered using the Certain registration tools.
Registration Header
The standard Registration Header is shown, as it is on all other admin-side Registration pages.
Personal Agenda
Use this section to read basic information about each agenda item associated with the attendee's registration.
This list displays the date, start and end times, code, quantity, fee (if any), and status.
Personal Agenda actions
- Select a record to view its details.
- To add an additional item to the attendee's agenda, click Add New.
- You can click the Add New button to manually assign agenda items to registrations that have a Registration Status with a Classification of Accepted, Pending, or Cancelled.
- When the planner manually assigns an agenda item, the Agenda Item Information section is displayed.
- The planner can select an agenda item to add.
- In the drop-down list, the agenda items are sorted by date.
- In the drop-down list, the agenda items display their start and end times, the available / waitlist / inventory numbers, unique code, and agenda item name.
> Note: If the Speaker and Session Management module is enabled for the event, then attendees for Sessions instead of Agenda Items, in which case see the Registrations > Sessions page. But Agenda Items may still be used for other things, such as merchandise.
Video: Adding an Agenda Item for a Registration (1 min.) Video: Cancelling an Agenda Item for a Registration (1 min.)
Agenda Item Information
Selecting an agenda item displays the Agenda Item Information section.
A planner can modify the registrant’s status using the drop-down.
For example, if a registrant calls or emails to cancel one or more agenda items then the planner can change the status from “Registered” to “Cancelled.” When the registrant cancels an agenda item, any corresponding fees are removed from the registrant’s order.
Similarly, the planner can modify the status for waitlisted registrants from “Waitlisted” to “Registered”.
Waitlist quantity rule
Using the waitlist option on a form, a registrant can only reserve one slot (Quantity of 1) per agenda item.
However, the planner can increase the Quantity in this screen, if necessary.
Agenda item data shown in attendee registration
When viewing or editing details on an agenda item in the attendee's registration, the attendee registration shows the following data:
- In the drop-down selection list, the agenda items are sorted by date.
- In the drop-down selection list, the agenda items display the start and end time, the current ‘available / waitlist / inventory’ numbers, unique code, and agenda item name.
- The waitlist value is the total number of people on the waitlist for each agenda item across all forms in the event.
- The waitlist option may only be turned on for some of the forms.
- Quantity – Use this field to change the number of orders for this agenda item.
> Tip: To cancel the agenda item, enter a "0" and click Save.
- Credits – Equal to the quantity multiplied by the CEU value assigned to the agenda item, if any.
- Fee – Make a selection from the drop-down list (if there is a fee associated with the agenda item).
- Status – Select the status for the agenda item if it needs to be changed:
- For all existing registrations with agenda items, the Status value for those agenda items is set to Registered.
- Registered
- Waitlisted
- Fee will not apply to the registration's financial charges until the Reg Agenda Status is changed to one of the following: Registered, Attended, or No-Show.)
- Cancelled
- Attended
- Guest (or registrants entered by a primary registrant)
- No-Show
- Favorited
- Favorited is for agenda items the attendee has marked as favorites in Certain Mobile.
Inventory and status when manually adding agenda items
When the planner manually adds an agenda item to a registration agenda it must be added in a Registered agenda status to account for fees and inventory.
If the item has no remaining inventory, then the planner can only assign the item in a Waitlisted agenda status.
This avoids any risk of planners putting attendees on waitlists when inventory is actually available.
The agenda status can later be changed to Cancelled, Attended or No-Show, if necessary.
Status change examples
- For example: A registrant may call or email to cancel their Agenda Item.
- The administrator edits the agenda item in their agenda.
- The administrator changes the status from Registered to Cancelled.
- Similarly, if an agenda item is sold out, but later has one or more cancellations, then the administrator modifies the status for attendees currently on the waitlist.
- The administrator changes those attendees from Waitlisted to Registered.
> Note: If you need to track agenda item attendance after the event closes, the Agenda Status can be modified from Registered to either Attended or No-Show and the corresponding fees and quantity will remain.
To modify multiple registrations in a single action, we recommend using the Mass Action Change Agenda Status in the Report Results window.
Agenda Item Guest List
This section only displays if you are using the Agenda Guest List feature and you are viewing a primary registrant's Agenda.
Guests of the primary registrant are listed in this section if the primary registrant has assigned previously reserved agenda items to their Guest.
If the primary registrant has additional reserved agenda items and guests, the planner can click Add Another Guest to assign the agenda items to the guests.
The planner can also select the guest record to view its details.
When you view the Guest's Agenda, the Quantity can not be edited since it is assumed it will always be one.
Additionally, the only registration statuses available are Guest and Cancelled.