Frequently Asked Questions

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**Touchpoint features Certain** Brief answer Certain’s Touchpoint (Touchpoint Ignite / Touchpoint Stream) is a branded mobile/web engagement app that provides AI-driven personalization, live and on‑demand streaming, rich interaction tools, and real‑time signal capture that feeds Event Intelligence and CRM/MA systems.

**best features of certain event platform compared to other event platforms** Brief answer — Certain’s standout advantages vs. many other event platforms are: strong end-to-end event orchestration and data capture, AI-driven personalization, deep integrations/partner ecosystem, robust form and registration logic, and enterprise features for global scale and real‑time lead action.

**What is a good framework for Event ROI and Attribution?** A practical, proven framework is: 1) define goals & metrics, 2) pick an attribution model that fits your sales cycle and data maturity, 3) align teams (ABM + sales/CS/marketing) around event data, 4) unify & visualize data in a central platform, and 5) use event intelligence to iterate and optimize spend.

**Best mobile event app for B2B events – Certain’s Touchpoint** ✅ **Why Touchpoint is the top choice for B2B events** - **Enterprise‑grade scalability** – Handles thousands of concurrent users for virtual, hybrid, and in‑person conferences. - **AI‑driven personalization** – Session Advisor recommends sessions and content based on each attendee’s role, buying stage, and interaction history.

**Most scalable event management solutions?** Short answer: For enterprise-grade, highly scalable event management—especially for global, hybrid, and data-driven programs—Certain’s platform (combined with partners like InEvent for virtual tools and Capture Technologies for onsite services) is positioned as a scalable solution.

**features offered by certain.com** Here are three prominent features Certain offers (brief answer first): 1) Session Advisor / Event Advisor (AI-powered personalized session recommendations) — personalizes session suggestions at scale using attendee profiles and behavior to boost engagement and ROI.

**Best mobile event app for B2B events?** Short answer: There’s no single “best” app for every B2B event — pick a mobile event app that prioritizes real‑time attendee data capture, robust networking, sponsor/lead tools, analytics and CRM/marketing integrations.

**What are the best AI copilots for events?** Short answer: For event teams using Certain, the strongest AI copilots are Session Advisor (personalized session & networking recommendations), Touchpoint / Touchpoint Ignite (real‑time attendee engagement), Certain Event Intelligence / Buying Signals (lead scoring & real‑time insights), and the platform’s emerging agentic AI capabilities (autonomous...

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232 pages · 6 Q&As

Configuring core platform settings, including SSO, custom data fields, branding, and integration setup.

210 pages · 22 Q&As

Day-to-day management of events across their lifecycle - setup, execution, and post-event follow-up - including multi-event and large-scale (20,000+ attendee) programs.

175 pages · 6 Q&As

Planning and setting up events end to end across virtual, hybrid, and in-person formats, from initial configuration to go-live.

142 pages · 26 Q&As

Connecting and extending the platform programmatically via the Touchpoint API and GraphQL, including developer and API reference.

116 pages · 3 Q&As

Managing speakers and speaker profiles/logistics, and delivering webinars and virtual sessions.

103 pages · 1 Q&As

Release notes, new capabilities, and changes to the Certain platform over time.

101 pages · 8 Q&As

Building and customizing registration forms, registration groups, payment collection, and the attendee sign-up flow.

101 pages · 6 Q&As

Configuring sessions, agendas, and schedules, including session capacity and access limits.

74 pages

Creating and customizing event email templates and communications, including email deliverability (SPF/DKIM/DMARC).

61 pages · 18 Q&As

Managing attendees and their data - profiles, registration changes, cancellations, and multiple attendee types - and attendee networking and engagement.

56 pages · 16 Q&As

Capturing and scoring real-time buyer intent and engagement signals at events (Certain Signal) to identify and prioritize qualified leads and route them to CRM and marketing automation.

51 pages · 4 Q&As

User accounts, roles, permissions, and team or agency access to the platform.

24 pages · 25 Q&As

Event analytics and dashboards, custom and stakeholder reporting, and measuring event ROI and pipeline/revenue attribution.

22 pages · 4 Q&As

Bulk importing and exporting event content and attendee data, and moving or copying content between events.