Platform Updates

Guide to applying percentage discounts to event registrations via promo codes or logic-based rules.

This article explains the Registration Contact in the Certain platform, including who qualifies, how to create or edit a Registration Contact, where c...

Overview of Attendee Types and how to set them up in the Certain platform.

Instructions to enter and manage Suppliers associated with an Event in the SMM Module within the Certain platform, including adding suppliers and savi...

This article explains how to configure online and offline payment options for an event in the Certain platform, including selecting a processing accou...

There are two ways to send email from within the Certain Platform: to a single registrant or to a group of registrants.

Overview of managing profiles and registrations in the Certain platform, including custom profile data, profile management, email messaging, and onlin...

Instructions for configuring the Session Catalog Designer within Certain Platform, including creating catalogs, editing layouts, design elements, and ...

A guide describing how to set up Promo Codes for events in the Certain platform, including enabling the Registration Groups as Promo Codes sub-module ...

Instructions to import promo codes into an event via a CSV file using the Event Promo Code Import Wizard.

Guidance to import discounts into an event from a CSV file using the Discount Import Wizard, including preparing a CSV, mapping fields, and importing.

Steps to remove attendees from Certain Platform for events integrated with Touchpoint. Changing registration status triggers removal in Touchpoint by ...

Special guidance on updating speaker records in Touchpoint when connected to Certain Platform; includes steps for records synced from Certain Platform...

Guidance for passing data to a Certain form via URL using GET and POST methods, including security considerations and examples.

Guidance on attaching speakers to sessions and session instances for Touchpoint visibility.

Instructions for importing promo codes in the Certain platform. Create discount codes first, then import promo codes via CSV with attendee types and r...

ACH refunds cannot be processed through Certain Platform. Refunds must be processed by your payment processor, after which you should add a refund to ...

Instructions for sending confirmation emails to registrants with partial payments, including creating a Partial Payment Confirmation Email template an...

The Certain Support Chat Bot gives you instant answers to questions about the Certain platform — available 24/7 right from your Help Center. Starting ...

Three options to change the From email address on the Event Registration Confirmation Email in Certain Platform.

Release notes detailing enhancements and bug fixes for the Certain 7.1.5 release across APIs and UI components.

Release notes for Certain 7.1.4 covering bug fixes across Admin Interface, Country List, Email, Forms, Groups, Reporting, and Session Management.

Release notes for Certain 7.1.3 detailing enhancements and bug fixes.

Release notes for Certain platform version 7.1.2, including enhancements and bug fixes.

Release notes for Certain 7.0.7 covering bug fixes across admin interface, API, forms, invoices, and 508 compliance.

Release notes for the Certain platform version 7.0.6, including enhancements and bug fixes.

Release notes for Certain 7.0.4 including enhancements and bug fixes.

Release notes detailing enhancements and bug fixes for Certain 7.0.3.

Release notes for Certain 7.0.2 covering enhancements and bug fixes across Digital Events, Dynamic Data Fields, session management, and related featur...

Release notes for Certain 7.0.1 including enhancements and bug fixes.

Release notes for Certain 7.0 including accessibility, digital events, speaker management, signals, and content display enhancements.

A help center page listing links to prior Certain release notes.

Overview of Certain Platform and getting started topics for event automation.

Guide to using the Event List in Certain Platform, including navigation, filters, columns, and actions such as add, export, and copy.

Guide to creating, importing, and reporting promo codes for events in the Certain Help Center.

Promo Codes (Attendee Form) explains prerequisites, where to configure promo codes (Plan > Promo Codes), and how to place the Promo Codes section in t...

Instructions to create a promo code with a $0.00 fee/discount in the Certain platform.

Documentation on configuring attendee registration forms, their sections, and advanced settings in Certain.

This page lists the attendee types defined in the event and explains how they are managed within the event platform.

Guidance on adding or editing conference sessions within the Speaker and Session Management module of the Certain platform.

Instructions for copying a supplier report using the Report Copy Wizard in the Certain platform.

Guide to essential and non-essential cookies in the Certain platform, including identifying cookies across major browsers.

Step-by-step guide to configuring API Fetch for Eloqua data in Certain Platform.

Overview of account history retention, scope, fields, and download options for administrative users.

Guide explaining how to configure the Send Email action for accepted registrations and when to use an email template.

Guide to using the Registration Groups as Promo Codes module in Certain, including the Promo Code Wizard, discounts, availability, imports, reports, f...

Event automation software for marketing executives enables ROI from events by capturing attendee data, delivering personalized content, and providing ...

When you're investing a significant portion of your marketing budget in events and your CEO asks, 'What are the results?', do you have the resources a...

Attendee Management & Certain show you how to transform your event data into meaningful insights.

Infographic and resources for event marketers on using generative AI prompts to drive registrations, personalize engagement, and deliver ROI.

Infographic: Setting Up Your Sales Meetings for Success. Booking face-to-face sales meetings during events is crucial for driving pipeline, so set you...

Power Templates enable event templates to streamline and standardize event creation on Certain's platform.

Infographic describing how marketing events are changing, from a narrow focus to being strategic across the customer journey.

Video on demand detailing how Grand Connections scaled events with Certain's platform.

Webinar transcript page on activating intent data from events and showcasing Certain's event management solutions.

Infographic detailing best practices to ensure that your event data strategy supports engagement and delivers measurable outcomes.

Infographic about Certain's event management technology and its components, including Touchpoint and Event Intelligence.

The 2026 State of Events Value Survey reveals event professionals striving to balance the art of experience with the science of data. The results pain...

Video on Demand content featuring the End Networking Roulette: Let Next Gen AI Do the Matching demonstration and related event management technology s...

Infographic explaining four steps to understand your audience by capturing engagement data, identifying which data matters, and using technology to in...

A guide explaining how Artificial Intelligence (AI) is transforming the event industry and outlining AI trends for 2024 and beyond.

In this eBook, we delve into how Artificial Intelligence (AI) is transforming the event industry and explore the latest AI trends poised to revolution...

Demandbase is a powerful targeting and personalization platform that identifies target accounts, attracts them to your website, engages them with rele...

FAQ explaining who uses event automation software, including the Marketing Team, the Events Team, and corporate event management companies.

FAQ explaining how event participants can be tracked across spreadsheets, marketing automation, CRM, and Certain Platform.

Overview of how Certain's Attendee Experience enables personalized journeys, AI-driven insights, and a connected lifecycle to convert attendees into b...

Rockwell Automation adopted Certain Platform and Touchpoint to centralize event management, improving efficiency, lead quality, and global scale for i...

National Instruments accelerates lead generation and reduces support processing time by integrating Certain Platform into its event program.

Explains data-driven marketing, its impact on event ROI, and steps to implement for events, including targeted emails, personalization, scheduling, an...

A guide on using AI-powered insights to personalize event marketing, reveal buying signals, improve lead scoring, and turn event attendees into custom...

Overview of signal-based strategies to drive pipeline and revenue by leveraging event buying signals, Martech integrations, and AI-powered personaliza...

Mastering B2B event strategy using data orchestration, AI, and event intelligence to optimize attendee engagement and ROI.

A blog post exploring how AI-powered event management transforms engagement, intelligence, and strategy while emphasizing security.

AI-powered event intelligence drives buyer acceleration by analyzing engagement data and delivering personalized experiences across in-person and virt...

Blog post about AI-powered personalization and Session Advisor AI to drive attendee engagement and revenue.

Knowledge base and resources for Certain Platform workflows, guides, and API documentation.

Overview of criteria for selecting AI-powered event technology, including transparency, prediction, ROI, conversion, real-time optimization, and ethic...

Instructions to add, remove, or request features for your Platform Account via email help@certain.com.

PDF user guides explaining how to configure and use Certain Signal to integrate with third-party applications such as Marketo, Eloqua, Salesforce, Web...