Can you tell me about Certain's scheduled maintenance windows and how often they occur?

Topic: Platform Updates

High Confidence (75%)
Can you tell me about Certain's scheduled maintenance windows and how often they occur?

Certain schedules routine maintenance not to exceed three (3) hours per month and its regular scheduled maintenance window is 9:00 PM to 11:59 PM Pacific Standard Time. Certain provides a minimum of fourteen (14) days’ notice for scheduled or non‑routine maintenance.

Supporting details:

  • Routine maintenance cap: 3 hours per month.
  • Regular scheduled maintenance time: 9:00 PM–11:59 PM PST.
  • Notice: at least 14 days for scheduled or non-routine maintenance.
  • Related availability commitments: 99.9% uptime for most applications and 99.5% for Certain Event Intelligence (CEI); unscheduled downtime is capped at 43.8 minutes/month.

Source:

Are you planning around a specific event date or evaluating maintenance impact for your IT or event operations team?

Q&A ID: 1155

Source Confidence: 75% (based on semantic similarity to source pages)