Supported Encryption Cipher Suite Changes

Supported Encryption Cipher Suite Changes

Overview

• The encryption techniques used to create secure connections will be upgraded.
• The upgrade applies to the following products: Certain Platform, Certain API, Signal, and SSO.
• The Touchpoint product and its API are not included.
• All applications that Certain natively integrates with have been confirmed as supporting the necessary cipher suites.
• The list of integrations not affected includes Signal integrations with ON24, Zoom, Eloqua, Marketo, and Salesforce, as well as SSO integration with OKTA.

Cipher Suites

Cipher suites are groups of cryptographic algorithms used to secure communications.

The following cipher suites are provided:

• TLS1.2-ECDHE-ECDSA-AES256-GCM-SHA384
• TLS1.2-ECDHE-RSA-AES256-GCM-SHA384
• TLS1.2-ECDHE-ECDSA-AES256-SHA384
• TLS1.2-ECDHE-RSA-AES256-SHA384
• TLS1.2-DHE-RSA-AES256-GCM-SHA384

Requirements and Impact

At least one of the provided cipher suites must support all applications integrated with Certain.

If none of these ciphers are supported for an application integrated with Certain, that application will NO LONGER be integrated as of the date of the upgrade, June 30, 2022.

Guidance for Customers

Please reach out to the internal team responsible for managing your organization's integrated applications. That team should be able to confirm whether one of the cipher suites listed above is supported.

Available support material can be consulted, or the applications support team can be contacted to confirm.

Eloqua, an application commonly integrated with Certain through Signal, has help documentation indicating supported cipher suites.

Contact

If you have any questions, please contact help@certain.com.