ACH payment is included as one of the available payment methods when processing a payment either from Certain Platform or via an online form.
However, ACH payment is not included as a Payment Type when processing a refund manually from Certain Platform.
This is because refunds for ACH payments cannot be processed through Certain Platform.
You must reach out to your payment processor to process an ACH payment refund.
After the refund has been processed outside of Certain Platform (with your payment processor), you should add a refund to the Registration and manually mark it as received.
Add notes that the refund was processed directly.
Include any ref ID or confirm numbers for refund.
Sample screenshot
The sample screenshot shows the refund form where the Payment Type dropdown includes options such as Credit Card, Check, Wire, and other payment types, and it does not include ACH as a Payment Type for refunds.
Articles in this section
Pay.gov - Response 4054
Incomplete Registrants And Cancellation Fees
Partial Refunds
Integration Settings Needed for Stripe Payment Processor
Using Agenda Items and Logic Rules to Apply Discounts
Sending Confirmation Emails When Allowing Partial Payments on a Form
Fees - Expiration and changing amounts
Partial Payments with Additional Registrations
ACH Refunds
Changing the Currency Used in an Event
Related articles
- Event Intelligence - Key Metrics
- Removing Attendees from Certain Platform when the Event has a Touchpoint Integration
- Partial Payments with Additional Registrations
- Report List
- Configuring Your Event's Payment Options