The Consequences of Changing Your Event Code

Source:

Keywords: Event Code, Certain Platform, Touchpoint

Document ID: https://platform-support.certain.com/hc/en-us/articles/360043387493-The-Consequences-of-Changing-Your-Event-Code#split1

The Consequences of Changing Your Event Code

The Event Code is entered at Plan > Event Setup > Details > Event Details. The code assigned to Events is essential for internal tracking for most clients. You can change the code once the event is live. Certain Platform recommends against changing the Event Code after the event is built.

Changing The Event Code

The Event Code creates a file path where files uploaded to the event are stored. The file path stores files uploaded for the Event setup. The file path stores banner images you use in your Forms. The file path stores files uploaded by individual registrants to Event level Reg questions.

Changing the Event Code changes the file path that the system looks for these uploaded files. Changing the file path generates an error when you attempt to access uploaded files. The error can cause broken images to display on your Forms. Changing the file path removes the ability of users to download/view files from the event that were uploaded by registrants.

The Event Code is also used in setting up the integration between Certain Platform and Touchpoint. Changing the Event Code will break the integration between Certain Platform and Touchpoint. Breaking the integration causes your data to stop syncing.

If the Event Code is changed accidentally, you can remedy the situation by:

> Note: If your Event is integrated with Touchpoint, you must submit a Support ticket to have the Touchpoint integration set up again from scratch using your new Event Code. > Please be mindful that this process may take a little while to accomplish. > Certain Platform best practice recommends avoiding changing the Event Code in Certain Platform after a Touchpoint integration has been set up.