The Event Code is the code assigned to Events. The Event Code is essential for internal tracking for most clients. The Event Code can be changed after the Event is live. The recommended practice is to avoid changing the Event Code after the Event is live. The Event Code is entered at Plan > Event Setup > Details > Event Details.
Changing The Event Code
Changing The Event Code has consequences on file paths and integrations.
- The Event Code creates a file path where files uploaded to the event are stored.
- This includes files uploaded for the Event setup, such as banner images used in Forms.
- This also includes files uploaded by registrants to Event level Reg questions.
- Changing the Event Code would cause the file path that the system looks for these uploaded files to change.
- This would generate an error when attempting to access these files.
- This can cause broken images to display on Forms.
- This can remove the ability of users to download or view files from the event that were uploaded by registrants.
- The Event Code is used in setting up the integration between Certain Platform and Touchpoint.
- Changing the Event Code will break the integration between Certain Platform and Touchpoint, causing data to stop syncing.
- If the Event Code is changed accidentally, the remedy is to change the Event Code back to its original value.
- If the new Event Code must be used, re-upload your files in Plan > Configure > Display > Assets, then edit any Custom HTML to use the new Relative Path from the same page.
- Note: If the Event is integrated with Touchpoint, a Support ticket must be submitted to re‑establish the Touchpoint integration using the new Event Code.
- The process of re-establishing the Touchpoint integration may take some time, so the best practice is to avoid changing the Event Code in Certain Platform after a Touchpoint integration has been set up.
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- Session Display Options (Registration Form)
- Event Intelligence - Key Metrics
- Importing Registrations
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