The Consequences of Changing Your Event Code

Event Code Purpose and Changeability

The Event Code creates a file path where files uploaded to the event are stored.
Files uploaded for the Event setup, such as banner images used in Forms, are stored in this path.
Files uploaded by registrants to Event level Registration questions are stored in this path.
Changing the Event Code changes the file path that the system looks for these uploaded files.
A changed file path can generate an error when attempting to access the files.
A changed file path can cause images to be broken on Forms.
A changed file path can prevent users from downloading files uploaded by registrants.

The Event Code is used to configure the integration between Certain Platform and Touchpoint.
Changing the Event Code will break the integration between Certain Platform and Touchpoint.
A broken integration causes data to stop syncing.

If the Event Code is changed accidentally, remedial options are:
Change the Event Code back to its original value.
If the new Event Code must be used, re-upload files in Plan > Configure > Display > Assets.
Then edit any Custom HTML on the same page to use the new Relative Path.

Note: If the Event is integrated with Touchpoint, submit a Support ticket to reestablish the Touchpoint integration with the new Event Code.
The reestablishment of the Touchpoint integration may take some time.
The best practice is to avoid changing the Event Code in Certain Platform after a Touchpoint integration has been set up.