The Consequences of Changing Your Event Code

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Keywords: Event Code, Certain Platform, Touchpoint, file path, integration, Plan configuration, Assets, Custom HTML

Document ID: platform-support_certain_com_hc_en-us_articles_360043387493-The-Consequences-of-Changing-Your-Event-Code

Event Code: Definition and Role

Event Code is the code assigned to events used for internal tracking.

The Event Code creates a file path where files uploaded to the event are stored.

The Event Code is entered at Plan > Event Setup > Details > Event Details.

The Event Code can be changed after the event is live.

However, this practice is not recommended.

The Event Code is used to set up the integration between Certain Platform and Touchpoint.

Changing The Event Code

Changing The Event Code affects the file path used for uploaded files.

This includes files uploaded for the Event setup, such as banner images used in Forms.

Files uploaded by registrants to Event-level Registration questions are included.

Changing the Event Code would cause the system to look for a different file path.

This would generate an error when you attempt to access the files.

This can cause broken images to display on your Forms.

This also removes the ability for users to download or view files from the event that registrants uploaded.

The Event Code is used in setting up the integration between Certain Platform and Touchpoint.

Changing the Event Code will break the integration between Certain Platform and Touchpoint.

This will cause your data to stop syncing.

Remedies if the Event Code has been changed

If the Event Code is changed accidentally, you can remedy the situation by changing the Event Code back to its original value.

If the new Event Code must be used, you can re-upload your files in Plan > Configure > Display > Assets.

Then edit any Custom HTML, so it uses the new Relative Path from that same page.

Note: If your Event is integrated with Touchpoint, you must submit a Support ticket.

The Touchpoint integration will be set up again from scratch using the new Event Code.

Please be mindful that this process may take a little while to accomplish.

The best practice is to avoid changing the Event Code in Certain Platform after a Touchpoint integration has been set up.

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