Registrants pull into Touchpoint as attendees. Registration statuses must be tagged with "Touchpoint: Synced".
Create the "Touchpoint: Synced" tag under the account settings
1. Browse to Account Settings.
2. Under the Management menu, click on Tags.
3. Use the Add Tag section on the Tags setup page.
4. Enter "Touchpoint: Synced" in the Name field.
5. Enter "Touchpoint: Synced" in the Label field.
6. Select Registration Statuses for the Object.
Using "Touchpoint: Synced" on default registration statuses
1. Under Account Settings > Management, select Registration Statuses.
2. Edit the desired statuses.
3. Assign the "Touchpoint: Synced" tag to the statuses that need to be pulled over to Touchpoint.
Using "Touchpoint: Synced" on custom registration statuses
1. For event level custom statuses, select Plan > Custom Statuses.
2. Click the pencil icon to edit.
3. Add the "Touchpoint: Synced" tag to the statuses that need to be pulled over to Touchpoint.
Important note
1. If registrations already exist in the Certain Platform prior to adding the tag on the registration status, adding the tag will not trigger the sync from Platform to Touchpoint by itself.
2. A modification on the registration record is required for the sync to pick up the registrations.
3. This can be addressed by performing a mass action to reassign the registration status.
4. This action will update the registration date modified and trigger the sync to pick up those records.