Knowledge Base categories for recipes and best practices to get the most out of Certain Platform.
Knowledge Base
Workflow Management
Speaker & Session Management
On-Site Experience
Enhanced Digital Events Support
Data Management & Integrations
Account Setup & Management
Attendee Experience
OTHER SUPPORT RESOURCES
- User Guides Product and Best Practice Knowledge: https://community.certain.com/kbase/
- Certain Academy Training and Certified Programs: https://training.certain.com/
- Developer Space API Documentation and Guides: https://developer.certain.com/api2docs/developer
RECOMMENDED ARTICLES
- Certain Support AI Chat Bot: http://platform-support.certain.com/hc/en-us/articles/39614496159383-Certain-Support-AI-Chat-Bot
- How to Create a New Event: http://platform-support.certain.com/hc/en-us/articles/200210490-How-to-Create-a-New-Event
- Session Reminders: http://platform-support.certain.com/hc/en-us/articles/22361023334039-Session-Reminders
- Recurring Classes - What you need to know...: http://platform-support.certain.com/hc/en-us/articles/18873244746519-Recurring-Classes-What-you-need-to-know
- Preparing ON24 for Signal Integration: http://platform-support.certain.com/hc/en-us/articles/360049163033-Preparing-ON24-for-Signal-Integration
- Signal Alerts - Common Errors and Recommendations: http://platform-support.certain.com/hc/en-us/articles/5743690975511-Signal-Alerts-Common-Errors-and-Recommendations
- 2025 Winter Release #5 (8.3.23): How to Create a New Event
- Session Reminders
- Recurring Classes - What you need to know...
- Preparing ON24 for Signal Integration
- Signal Alerts - Common Errors and Recommendations
SUPPORT FOR OTHER CERTAIN PRODUCTS
Touchpoint
- Best in class Event Mobile App integrated with Certain
- https://certain-touchpoint.zendesk.com/hc/en-us