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Attendees Query
GraphQL Attendees Query for Touchpoint. Includes gatheringId and filters plus curl request examples and Attendee attributes such as createdAt, updated...
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Meeting Invites
Touchpoint Support Center article describing how attendees send meeting invites and how attendees accept, reject, or respond "Maybe" so the meeting ap...
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Accommodations (Attendee Form)
Instructions for configuring Accommodations (Attendee Form) in Certain, including Accommodations Entry, dates, list setup, payment guarantees, room/ro...
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Confirmation (Attendee Form)
Learn how to configure the confirmation page of a registration form, including Section Header, Settings, Adding to Calendar, Select Confirmation, Conf...
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Verify / Edit Info (Attendee Form)
The verify/edit page of an online form enables registrants to review information and make changes prior to completing registration. It covers Text and...
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Registrant Details (Attendee Form)
The Registrant Details section of the registration form collects a registrant's personal contact information, including Section Header, Select Fields,...
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Session Mass Actions (in Speaker and Session Management)
Session Mass Actions (in Speaker and Session Management) explains Mass Actions for updating Sessions fields, including Publish to Attendee Types and S...
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Notification Setup
Notification Setup explains how to configure email notifications based on capacity or inventory thresholds for attendee types, agenda items, events, r...
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Additional Registrations (Attendee Form)
The Additional Registrations section enables primary registration and additional registrations on a single order form, including form setup, transfer ...
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Create a Registration
Create a Registration page help content covering attendee Contact Information and Registration Information, including Attendee Type and Status, fee ru...
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Event FAQ
Event FAQ help topic. Updated content includes a “How do I...” list covering basic event settings, attendee types, event status designations, agenda, ...
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Custom Fields
Custom fields allow you to add additional information to Attendees and Exhibitor Leads. The page lists Custom Field Types and Read/Write Settings, plu...
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Attendees
Instructions for managing attendees, including adding an attendee, setting an attendee password, checking viewed messages, managing continuing educati...
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Group List
Guide to creating and managing groups for registration groups in events, including assignment and group details.
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Attendee Types
Attendee types identify attendee categories in an event. The page explains how to add, edit, delete, configure registration fees, cancellation fees, c...
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Event Websites
An event website is a collection of web pages that display event content for prospects or attendees. This page lists websites for the current event.
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Build and Manage an Event - Step 2
Step 2: Fill in Basic Details. Guidance for Certain page sections: Plan > Event Setup > Details, Plan > Configure > Options, Plan > Event Setup > Atte...
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Session Information, Attendee (in Speaker and Session Management)
Session Information, Attendee (in Speaker and Session Management) explains Background, Prerequisites, Session Information icons and Status rules, Add ...
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Attendee Overview
Attendee Overview is an admin page that shows a summary of a selected attendee’s details, including printing, favorites, one-click actions, profile, r...
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Completed Registrations by Attendee Type
The Completed Registrations by Attendee Type summary report groups complete registrations by attendee type using a bar chart, a pie chart, and a repor...
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Attendee Profile
The Attendee Profile page contains contact information and basic registration information, including Attendee Type and status. It also includes regist...
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Assigning Speaker Attendee Type Using Logic
Speakers can be added as Registrants/Attendees in the same event. The article explains how to create a “Speaker” Attendee Type and auto-assign it via ...
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Attendee Type Waitlisting - How does it work?
Manual Attendee Type Waitlisting setup instructions, including Event Dashboard Pending column behavior, Form Reg status set to (Do not change), waitli...
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Forms FAQ - Editing Forms
Forms FAQ - Editing Forms explains how to edit a certain form and describes the left navigation links such as Setup, Entry, Registrant Details, Attend...
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General FAQ - Setting Up an Event
General FAQ for setting up an event in Certain. Learn how events define registration foundations, then configure event setup, attendee types, statuses...
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Check-In: Create VIP Alert (wizard)
Create VIP Alert (wizard) in Certain Check-In by selecting Organizations and/or Attendee Types, then choosing specific attendees and contacts.
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Event Setup: Attendee Types
Attendee Types are used to identify different types of participants within your Event. The article explains possible uses and provides steps to set up...
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Email Alerts
The Alert notification feature enables email notifications to recipients when an Attendee Type or an Agenda Item inventory limit reaches a percentage ...
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Troubleshooting On Site
Touchpoint Support Center article: Troubleshooting On Site. Includes issues checklist and steps for adding information to the Dashboard, managing atte...
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Extracting all attendees' information
Create an account level report to extract attendee agenda and session information, then run it for each event and export it as an Excel File.
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Incomplete Registrants And Cancellation Fees
Cancellation fees are not assigned if a Registration is incomplete. To apply cancellation fees, check the Complete property on the Registrant profile ...
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Fees - Expiration and changing amounts
Fees can be added to Agenda Items, Attendee Types, and Sessions. The article explains how fee expiration works and how changing fee amounts affects re...
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Auto-Match Roommates
Instructions for Auto-Match Roommates in Certain accommodation planning, including Summary table definitions, AUTO-MATCH and Re-do auto-match behavior...
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Pending Roommates
Pending Roommates page content explains roommate pair states and table columns for Accommodation > Roommates, including Approve All and Decline All ac...
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Check-In: Basic Configuration
Check-In: Basic Configuration explains Certain Check-In Basic page settings, including Temporary Access Code, registration statuses after check-in, ch...
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Unmatched Roommates
Room reservations that are being shared and that have not been matched. See Accommodation > Roommates for the matching process, including Roommates to...
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Matched Roommates
The Matched Roommates page lists matched roommate pairs. The page includes table columns, Ascending and Descending sorting, and a Last Name link to Re...
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General FAQ - Managing Room Sharing and Roommate Matching
Room Sharing and Roommate Matching (RSRM) enables event tracking for two attendees sharing the same hotel room. It lists the plan and interface areas ...
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The Event Marketer's Guide to Generative AI Prompts
A curated, copy-paste-ready library of generative AI prompts built for event marketers, organized by stage of the event lifecycle, with KEY TAKEAWAYS.
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End Networking Roulette: Let Next Gen AI Do the Matching
End Networking Roulette: Let Next Gen AI Do the Matching. Certain Event Advisor uses generative AI for intent-based matchmaking, so attendees meet the...
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Introducing Greet: the check-in intelligence layer that works with anything
Introducing Greet: the check-in and badge intelligence layer that works with anything. It captures scan signals, delivers to Salesforce, HubSpot, Mark...
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Creating High-Impact Attendee Experiences with AI
Creating High-Impact Attendee Experiences with AI by Zara Arsala (June 13, 2025). The article explains AI-powered personalization and Session Advisor ...
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Event Display Fields
Use this page to add and edit custom Event Display Fields for configuring event display in Primary Display and Extended Display, available as Dynamic ...