How does onsite check-in work?

**How does onsite check-in work?**

Brief answer — Onsite check-in with Certain is a day‑of workflow using the Certain Check‑In app (iOS/Windows) plus optional onsite hardware/partner services. Attendees are searched or scanned, checked in (including walk‑ins and session check‑ins), badges can be printed on demand, and every check‑in event is pushed in real time to your systems so sales/marketing teams and downstream automations receive immediate notifications and follow‑up actions.

Details and typical flow

- Pre‑event setup

- Configure guest lists, session schedules, check‑in rules and flows in Certain (including conditional actions for VIPs, campaigns, etc.).

- Configure printers/devices and any partner onsite services (badge printing, kiosks).

- Day‑of check‑in

- Staff use the Certain Check‑In app (iOS or Windows) to find or scan an attendee QR, check them in, add walk‑ins if allowed, and check attendees into sessions.

- On‑demand badge printing is supported (AirPrint‑certified printers for iOS; USB printers for Windows) or via a partner like fielddrive for scaled onsite operations and eco‑friendly printing.

- Real‑time data & actions

- Each check‑in is pushed in real time to Certain Signal and connected platforms: trigger emails (e.g., VIP dinner invites), Slack/Sales notifications, CRM updates, and marketing automations.

- Session attendance is captured and routed to your MA/CRM to drive targeted follow ups and campaigns.

- Hardware & guides

- Certain provides configuration and quickstart PDF guides plus recommended hardware lists and a Check‑In hardware guide to help set up printers and devices.

Relevant documentation and partner info

- [fielddrive | Partner](https://certain.com/partners/fielddrive) — onsite check‑in and badge printing partner

- [Signal infographic (check‑in & real‑time routing)](https://certain.com/wp-content/uploads/2023/02/signal_infographic_final.pdf#page=1) — example of real‑time notifications and downstream actions

- [Check In PDF Guides](https://platform-support.certain.com/hc/en-us/articles/30517842153111-Check-In-PDF-Guides) — configuration guide, quickstarts, printer/device recommendations

- [Certain Check‑In iOS Quickstart Guide](https://platform-support.certain.com/hc/en-us/articles/360047364914-Certain-Check-In-iOS-Quickstart-Guide) — step‑by‑step iOS app instructions

Question for you

- Do you need on‑demand badge printing and real‑time CRM/Sales notifications for this event?