Certain Check-In iOS Quickstart Guide

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PDF: check-in_quickstart_ios.pdf (600 KB)
Last updated: 3 years ago
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Prerequisites

Your Certain bundle must include the product.
Your administrator enables Check-In for your account (Account Settings > Implementation > Products > Certain Check-In).
Your administrator brands Check-In for your account (Account Settings > Implementation > Certain Check-In).
An Event Builder or Administrator enables Check In for your event (Plan > Configure > Options).
You download the Check-In app from the App Store, and install it on your iPhone or iPad.
The status of the event must not be "Testing"; it should be "Live".

Quickstart steps

1. Launch the Certain Check-In App from your Home Screen.

2. Enter the domain at the beginning of the URL of your Certain Login page from the web.

3. Examples include app.certain.com and events.yourorganization.com.

4. Log in to Certain Check-In.

5. At the login screen, use your usual Certain credentials, or the Temporary Access Code that was given to you for this particular event.

6. Select Your Event.

7. Go to Settings to change the account or to sign out.

8. If no Live events in the current account have Check-In enabled, go to Engage > Check-In to configure an event for Check-In.

9. The Certain Check-In Home Page (your event dashboard).

10. Return to event list.

11. Live statistics.

12. Tap the icon to go to the Home page, Guest List, Scan Badges, or Session Check-Ins (if enabled).

The Certain Check-In Home Page (event dashboard)

The Home Page provides a dashboard view for the selected event.
It includes navigation to Guest List, Scan Badges, and Session Check-Ins (if enabled).

Working with the Guest List

Displaying All Attendees Yet to Check-In.
Tap to list only attendees who have not yet checked in.
Add a Guest.
Tap a blank page, or swipe left on an Attendee to check them in.
Tap to edit the attendee's details.
Tap to show intake questions for this Event.
Check mark means attendee has checked in.
Tap any field to edit it if you’ve tapped Edit above.
Swipe up to see fields further down.

View an Attendee’s Profile

Tap to view the attendee’s profile.
Tap to edit the attendee’s details.
Tap to show intake questions.
A check mark indicates the attendee has checked in.
Tap any field to edit it if you’ve tapped Edit above.
Swipe up to see fields further down.

Check-In Questions

If Check-In includes questions for attendees, select their answers on the Questions page.
Questions are displayed automatically after you check an attendee in, or you can tap the Questions tab when viewing an attendee’s Profile.
Answers: Tap to select the attendee’s answers.

Scan Attendee Badges

Tap Scan and view the barcode (which must contain the attendee’s Registration ID).
The barcode is scanned automatically, and the attendee checked in instantly.

Add a Guest

To add an attendee to the event:
Click + on the Guest List page.
Enter their details here.
Click Done.

Check Attendees in to Sessions

Tap a session to check an attendee in to it.
If enabled, you can add an attendee as a walk-in if they haven’t registered for the session.

Check-In Settings

Close page, and return to previous page.
Grey check the current account.
Sync to server automatically.
Returns to Login.
Set up printer for on-demand badges.

Certain Check-In Hardware Guide
What to do when registrants do not receive emails - SPF/DKIM/DMARC Failure
Managing Registrations: Working with Profiles
Badges Guide
How to add a link to an image or banner using an HTML editor.

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