Certain Check-In iOS Quickstart Guide

This article explains how to use the Certain Check-In iOS application. It includes a graphical guide and a downloadable PDF.

PDF: check-in_quickstart_ios.pdf (600 KB)

Last updated: three years ago.

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Overview of the Certain Check-In iOS Quickstart Guide

The guide includes prerequisites and a step-by-step workflow for using the iOS app. It presents a graphical, image-based walkthrough of the Check-In process.

The Prerequisites for you to use Certain Check-In

1. Your Certain bundle must include the product.

2. Certain, or your administrator, enables Check-In for the account.

3. Your administrator brands Check-In for your account.

4. An Event Builder or Administrator enables Check In for your event.

5. You download the Check-In app from the App Store, and install it on your iPhone or iPad.

6. The status of the event must not be "Testing"; it should be "Live".

Step 1: Launch the app

Launch the Certain Check-In App from your Home Screen.

Step 2: Enter Your Domain

Enter the domain at the beginning of the URL of your Certain Login page from the web.
Examples: app.certain.com, events.yourorganization.com.

Step 3: Log in to Certain Check-In

At the Login screen, use your usual Certain credentials, or the Temporary Access Code that was given to you for this particular event.

Step 4: Select Your Event

Go to Settings to change account or to sign out.
If no "Live" events in the current account have Check-In enabled:
1. Go to Settings to select a sub-account to work in.
2. In Certain, go to Engage > Check-In to configure an event for Check-In.
The event status must be "Live" (not "Testing").

Step 5: The Certain Check-In Home Page

The Home Page is the event dashboard for your event.

Step 6: Working with the Guest List

Displaying All Attendees Yet to Check-In.
To list attendees who have not yet checked in, tap the Guest List view.
To add an attendee to the event:
1. Click + on the Guest List page.
2. Enter their details here.
3. Click Done.
Tap a blank page, or swipe left on an Attendee to check them in.
Tap to edit the attendee's details.
Tap to show intake questions for this Event.
Check mark means the attendee has checked in.
Tap any field to edit it, if you've tapped Edit above.
Swipe up to see fields further down.

Step 7: View an Attendee's Profile

Tap to edit the attendee's details.
Tap to show intake questions for this Event.
Check mark means the attendee has checked in.
Tap any field to edit it, if you've tapped Edit above.
Editing the attendee's profile may change their profile record in Certain, affecting all events for which they've registered.

Step 8: Check-In Questions

If Check-In includes questions for attendees, select their answers on the Questions page.
Questions are displayed automatically after you check an attendee in, or you can tap the Questions tab when viewing an attendee's Profile.

Step 9: Scan Attendee Badges

Tap Scan and view the barcode (which must contain the attendee's Registration ID).
The barcode is scanned automatically, and the attendee checked in instantly.

Step 10: Add a Guest

To add an attendee to the event:
1. Click + on the Guest List page.
2. Enter their details here.
3. Click Done.

Step 11: Check Attendees into Sessions

Tap a session to check an attendee into it.
If enabled, you can add an attendee as a walk-in if they haven't registered for the session.

Step 12: Check-In Settings

Close page, and return to previous page.
Grey check indicates the current account.
Select a sub-account to move to.
Sync to server automatically.
Returns to Login.
Set up printer for on-demand badges.

Certain Check-In Hardware Guide
What to do when registrants do not receive emails - SPF/DKIM/DMARC Failure
Badges Guide
Managing Registrations: Working with Profiles
How to add a link to an image or banner using an HTML editor.

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