Can agencies or external partners access the platform?

✅ YES — agencies and external partners can be granted access by creating user profiles with appropriate roles or by working through sub-accounts and our Partner program. Administrators can add/edit profiles (username/password) and assign permissions such as Event Builder or Import rights, and accounts support sub-accounts so partners can be given scoped access to specific events or sub-accounts.

Supporting details and how to proceed:

• Partner options: Certain runs a Partners program for technology and services partners; learn more or join via the Partners page. PARTNERS
• User accounts & credentials: Profiles can be created or edited with a Username and Password so external collaborators can log in. Create a New Profile, or Edit a Profile
• Roles & import permissions: Administrative roles (e.g., Administrator, Event Builder) control capabilities such as importing registrations and managing events. Import Registration Data
• Scoped access via sub-accounts: Events are organized by account and sub-account, and users work in the sub-account their permissions grant them, enabling agencies to be limited to specific event sets. Event List
• Form-level controls: For tighter access to registration content, you can require an Access Token on forms/websites to control who enters. Event Details

Would you like to grant access to a specific agency now, or do you want a recommended role/permission setup for agencies managing multiple events?