How does attendee registration work?
**How does attendee registration work?**
Brief answer: Attendee registration in Certain is handled by (1) creating Attendee Types and capacity/fee rules, (2) building the registration form and completion status behavior, (3) capturing registrations which receive a Registration Status (e.g., New, Waitlist Hold), and (4) managing those registrations (move from waitlist, edit profile, check in) from the admin tools or the Check‑In app.
Details and where to do each step
- Set up Attendee Types (name, capacity, default status, passcode, confirmation text) — Plan > Event Setup > Attendee Types. This determines fees, capacity limits, and default status for new registrations.
Source: [Event Setup: Attendee Types](https://platform-support.certain.com/hc/en-us/articles/200210500-Event-Setup-Attendee-Types)
- Build the registration form and control post‑submit status (Plan > Form > Setup). If you want waitlisted applicants to keep a Waitlist Hold status, set “Upon completion of this form, set status to” = “Do not change.” You can add custom HTML shown only to waitlisted registrants (IF (Reg Status = Waitlist Hold)) to explain their status on the confirmation page.
Source: [Attendee Type Waitlisting - How does it work?](https://platform-support.certain.com/hc/en-us/articles/360020311514-Attendee-Type-Waitlisting-How-does-it-work)
- Waitlist behavior: Waitlist Hold registrations appear in the Pending column on the dashboard. Waitlist Hold does NOT automatically convert to Registered unless you enable Automatic Waitlist automation. To move someone manually: open the Waitlist Hold list on the Event Dashboard, open the attendee’s Profile → Registration Information → change Status (e.g., to New) → Save.
Source: [Attendee Type Waitlisting - How does it work?](https://platform-support.certain.com/hc/en-us/articles/360020311514-Attendee-Type-Waitlisting-How-does-it-work)
- View and edit attendee registration data on the Attendee Profile (Manage > Registrations > Find or via Report Results). The profile shows contact info, Attendee Type, Status, Group, Promo Code, digital event attendance flags, etc. Changing status can trigger automatic actions (emails, fee changes) depending on settings.
Source: [Attendee Profile](https://platform-support.certain.com/hc/en-us/articles/30521054969111)
- Check‑in and on‑site handling: Use the Certain Check‑In iOS app to scan badges (Registration ID barcode), add guests, and check attendees into sessions.
Source: [Certain Check‑In iOS Quickstart Guide](https://platform-support.certain.com/hc/en-us/articles/360047364914-Certain-Check-In-iOS-Quickstart-Guide)
- Automatic emails on status change: By default changing a custom registration status can send emails. To disable that for a custom status: Plan > Event Setup > Custom Status → Edit → Advanced → edit logic rule and uncheck “Send Email to Registrant email.”
Source: [How to Disable Automatic Emails when changing attendee custom status](https://platform-support.certain.com/hc/en-us/articles/36249554270615-How-to-Disable-Automatic-Emails-when-changing-attendee-custom-status)
Would you like step‑by‑step instructions for setting up Attendee Types and the registration form for a new event, or help managing waitlisted registrants for a live event?