When you need to log in
Most clients enable upfront login for events on their app. Some clients also enable upfront login for the app itself. If an app does not have upfront login enabled, most of the app remains accessible without logging in.
To participate in interactive features, you must login to the app. Interactive features include attendee-to-attendee messaging. Interactive features also include posting on the Activity Feed.
If a password has not already been provided to you, you may create one.
Creating a Password
Overview
Touchpoint uses your registered email address as your username. When you request a password, Touchpoint emails a link to your registered email address. The email link establishes your identity.
You may use the Set Password link in that email to create your own password. You may also use the one-time-use password included in that email. The one-time-use password logs you into the app for 15 minutes after the email is sent.
To create an account, your email address must meet two requirements. Your email address must be on the list of attendees. You must also have access to that email address.
If someone other than you submitted your event registration, you may not have access to the email account on file. Multiple people may be registered with the same email address. In that case, contact the event planner to have your unique email address entered into the system.
Steps: Request a password
1. Click the Request a Password link in the app.
2. From the Event List screen on the app, select the Login button in the top navigation bar. You may also select an event from the list.
If logging in is optional for your event, the Login button appears at the top of the app's side navigation menu.
3. A login screen appears. Select the Request a Password button.
4. Enter your registered email address in the Email field. Select Request Password.
If your email address is in the system, you will receive an email shortly.
Steps: Check your email
1. Check the email account for the email you provided. You will receive an email from donotreply@certaintouchpoint.com with a "Set Password" link.
2. Check your junk/spam folder. The message may be incorrectly categorized as spam.
Steps: Set your password
1. Click the Set Password link in the email you received from donotreply@certaintouchpoint.com.
2. You will be taken to a website where you may enter and confirm the password of your choosing. Your password must be at least 8 characters long. Your password must include at least one upper case letter. Your password must include at least one lower case letter. Your password must include at least one number.
3. After you create a password, you will see a confirmation message. The message confirms that your password has been set.
Return to the event app. Login using your email address and the password you created.
Please note
The email from donotreply@certaintouchpoint.com contains an optional one-time-use password. The one-time-use password allows you to log into the app for 15 minutes after the email is sent. Once authenticated, you will not be logged out.
If the password expires before you log in, select the "Request a Password" link again. This action sends another email with another optional one-time-use password.
Was this article helpful?
0 out of 1 found this helpful
Related articles
- Login Options
- Attendees
- VIP Exhibitor Portal
- Bulk Uploading Content
- Touchpoint - Getting Started!