Most of our clients enable upfront login for events on their app, and sometimes upfront login to the app itself. If there is no upfront login enabled for an app, much of the app is accessible without logging in.
To participate in interactive features such as attendee-to-attendee messaging or posting on the Activity Feed, users must log into the app. If a password has not already been provided to a user, the user may create one.
Creating a Password
Overview: The email address with which a user registered is the username.When a user requests a password, Touchpoint emails a link to the registered email address, establishing identity.
A user may use the Set Password link in that email to create a password. A user may optionally use the one-time-use password included in the email to log into the app for 15 minutes after the email is sent.
To create an account, an email address must be on the list of attendees. To create an account, the user must have access to the email address.
If someone other than a user submitted an event registration, the user may not have access to the email account on file. Multiple people may be registered with the same email address. If multiple people were registered with the same email address, the user should contact the event planner to have the unique email address entered into the system.
Steps to Request a Password, Check Email, and Set a Password
1. Click the Request a Password link in the app.
1. From the Event List screen on the app, select the Login button in the top navigation bar. Alternatively, select an event from the list. If logging in is optional for the event, the Login button appears at the top of the app's side navigation menu.
1. A login screen will appear. Select the Request a Password button.
1. Enter the registered email address in the Email field. Select Request Password.
If the email address is in the system, the user will receive an email shortly.
2. Check your email.
- Check the email account for the email provided above.
The user will receive an email from donotreply@certaintouchpoint.com with a "Set Password" link.
- Make sure to check the junk/spam folder.
The message may have been incorrectly categorized as spam.
3. Click the link in your email, and create a password.
1. Click the Set Password link in the email received from donotreply@certaintouchpoint.com. 2. The user will be taken to a website where the user may enter and confirm the password of the user's choosing. 3. The password must be at least 8 characters long. The password must include at least one upper case letter. The password must include at least one lower case letter. The password must include at least one number. 4. After the user creates a password, the user will see a confirmation message that the password has been set. The user may return to the event app and log in with the email address and the password the user created.
> Please note: The email from donotreply@certaintouchpoint.com also contains an optional one-time-use password. > This option allows logging into the app with the one-time-use password for 15 minutes after the email is sent. > After authentication, the user will not be logged out. > If the password expires before logging in, the user may select the "Request a Password" link again to receive another email with another optional one-time-use password.