Most of our clients enable upfront login for events on their app. If there is no upfront login enabled for your app, much of the app is accessible without logging in. However, to participate in interactive features such as attendee-to-attendee messaging or posting on the Activity Feed, you must log in to the app. If a password has not already been provided to you, you may easily create one.
Creating a Password
Overview
The email address you registered with is used as your username. When you request a password, we will email a link to your registered email address to establish your identity. You may use the Set Password link in the email to create your password. Alternatively, you may use the one-time-use password included in that email to log into the app for 15 minutes after the email is sent.
To create an account
Your email address must be on the attendees list.
You must have access to that email address.
If someone else submitted your event registration, you may not have access to the email account on file.
It may be that multiple people were registered with the same email address.
If this is the case, contact the event planner to have your unique email address entered into the system.
Steps
Step 1: Click the Request a Password link in the app
From the Event List screen on the app, select the top navigation button.
If logging in is optional for your event, you will see the button at the top of the app's side navigation menu.
A screen will appear.
Select the Request a Password button.
Enter your registered email address in the Email field, then select Request Password.
If your email address is in our system, you will receive an email shortly.
Step 2: Check your email
Check the email account for the email you provided above.
You will receive an email from donotreply@certaintouchpoint.com with a "Set Password" link.
Make sure to check your junk/spam folder, just in case the message was incorrectly categorized as spam.
Step 3: Click the link in your email, and create a password
Click the Set Password link in the email you received from donotreply@certaintouchpoint.com.
You will be taken to a website where you may enter and confirm the password of your choosing.
Your password must be at least 8 characters long with at least one upper and lower case letter and at least one number.
Once you have created a password, you will see a confirmation message that your password has been set.
You may now return to the event app and login with your email address and the password you created.
Please note
The email from donotreply@certaintouchpoint.com also contains an optional one-time-use password.
This is an additional option that will allow you to log into the app with that one-time-use password for 15 minutes after the email is sent.
Once authenticated, you will not be logged out.
If the password expires before you log in, you may simply select the "Request a Password" link again to receive another email with another optional one-time-use password.
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