How are cancellations and no-shows handled?

Cancellations are handled by changing the registration or agenda item status to Cancelled, which removes the related charges and can trigger cancellation fees. No-Show is available for agenda items after the event if you want to track attendance while keeping the corresponding fees and quantity.

Details

• For registrations, use the CAR flow: Cancel first, Apply cancellation fees if needed, then Refund.
• For agenda items, set Quantity to 0 or change the status to Cancelled.
• If a cancellation fee applies, select it before saving.
• A refund is processed only after the registration shows a Credit Due balance.
• For agenda items, status can also be changed from Registered to Attended or No-Show after the event, and the fees remain in place.

Source:

• Managing Registrations - Cancellations and Refunds
• Agenda (Attendee)

What kind of registration flow are you working with, a paid event or an agenda add-on?