What are the main features of touchpoint?

Topic: Core Platform Modules

High Confidence (82%)
Touchpoint features Certain

Brief answer Certain’s Touchpoint (Touchpoint Ignite / Touchpoint Stream) is a branded mobile/web engagement app that provides AI-driven personalization, live and on‑demand streaming, rich interaction tools, and real‑time signal capture that feeds Event Intelligence and CRM/MA systems.

Main features

  • AI personalization
  • Session recommendations and tailored agendas using attendee profiles and behavioral signals (Session Advisor / Event Advisor).
  • Branded mobile & web apps
  • White‑label UI, custom colors/logos, and unified experience across channels.
  • Live & on‑demand streaming
  • Embedded video streaming (Touchpoint Stream integrates Kaltura) for virtual and hybrid sessions.
  • Engagement tools
  • Live polling, Q&A, surveys, chat, discussion boards, gamification, activity feeds, and session ratings.
  • Networking & meetings
  • 1:1 meeting requests, matchmaking / networking suggestions, and exhibitor/sponsor interactions.
  • Agenda & maps
  • Personalized agenda builder, dynamic alerts/push notifications, and interactive maps.
  • Data capture & real‑time signals
  • Continuous collection of clicks, session attendance, content views, poll responses and other engagement events; Signal pushes enriched leads to CRM/MA in real time.
  • Central content management
  • Single place to manage sessions, on‑demand content, and branded interfaces for events.
  • Analytics & Event Intelligence integration
  • Engagement data funnels into Event Intelligence for intent scoring, pipeline attribution, and reporting.
  • Security & enterprise readiness
  • Designed for enterprise events (scalability, integrations, compliance expectations).

Sources

What’s your primary event format right now — virtual, hybrid, or in‑person?

Q&A ID: 584

Source Confidence: 82% (based on semantic similarity to source pages)