Updated: 2 years ago
Overview
Certain can display different information in emails based on a registrant's answer to a form question.
Certain achieves this using Display rules.
Display rules determine when a Content Block appears in the email.
A Content Block holds the data to display in the email.
One Content Block is used for the Subject if the Subject should differ.
One Content Block is used for each Body item that applies specifically to the Answer.
Create Content Blocks
Go to Plan>Event Set-up>Content Display. Go to the Content Blocks menu on the left. Click Add New to add a new content block. Enter the Subject and Body text. Then save.
Create Display Rules
Create a separate display rule for each Content Block. The logic of the rule triggers off of the Question answer. Go to Plan>Event Set-up>Content Display. Go to the Display Rules menu on the left. Click on the Add New button to add a new display rule. Select Apply ONLY if these conditions are met option. Enter the condition that will trigger the content block. Select the content block you want to display under the Rule Action section. Then save.
Create an Email Template
Create an Email Template. Append all of the Subject Display rules to the Subject of the Email. Create the email with any banner images or general wording that would work for every registrant. Append the Display rules that contain the unique info you want to show based on the Answer made. Send the Email via a Custom Reg Status or from the Form's Confirmation page.
Related articles
- General FAQ - Sending Emails
- Duplicate Profile Usernames And Deleting Profiles
- Special Characters on Content Block and Display Rules
- Changing Contact Information on the Event Registration Confirmation Email
- Import (Travel)