Deactivating a User From An Account

If you are an Administrator User, you can add and deactivate Users from your Certain Account.

Users cannot be deleted, but you can change their status to "Inactive." This prevents them from being able to log into the Certain Platform. Requests to reset an inactive User's password made on the page would not be processed.

Removing a User From Your Account

1. Go to the Users area (Account Settings > Administration > Users). 2. Search for the User you want to Edit. 3. Click on the User. 4. Click the Delete button located in the lower left corner (see screenshot below).

Screenshot reference

USER INFORMATION

• User Profile
• Name
• Login (Email)
• Phone
• Email
• Account
• Send Email to User
• Delete button (lower left corner)

Comments

1 comment

Brad West

• 1 year ago · Edited
• The article states "Users cannot be deleted" but then step 4 says "Click the Delete button".
• Counterintuitive, button text should be changed.