How to delete a registrant from an event

Here are the steps to delete a registrant from an event.

Navigate to the event's dashboard by selecting Manage > Registrations.
If information about the registrant's status or attendee type is available, click the total number of registrants.
A pop-up will appear displaying the list of names.
Select the checkbox beside the name of the registrant to be deleted.
Choose Delete from database from the mass action drop-down menu.
Click Go beside the mass action to confirm the process.
Alternatively, click the Find button located in the upper-right corner of the page.
Enter the registrant's details in the filter fields.
Click the button on the lower-right corner.
If reviewing the registrant's information before deletion is necessary, access the registrant's profile by clicking on their name instead of the checkbox.
To delete from the registrant's profile, open the Profile tab and click the Delete button on the lower-right corner of the page.
Note: Registrations with any attempted payments or refunds cannot be deleted.
These registrations must be cancelled.
If a registration was created in error and needs to be marked as "Test," contact Product Support for further assistance.

Was this article helpful? 0 out of 0 found this helpful

Have more questions? Submit a request