How to delete a registrant from an event

This article explains how to remove a registrant from an event in the Certain platform.

Steps to delete a registrant from an event

Go to the event's dashboard (Manage > Registrations).
If you already have information about the registrant's status or attendee type, click the total number of registrants. A pop-up will appear displaying the list of names.
Select the checkbox beside the desired registrant to be deleted.
Choose Delete from database from the mass action drop down menu.
Click Go beside the mass action to confirm the process.
Alternatively, click the Find button located in the upper-right corner of the page.
Enter the registrant's details in the filter fields.
Click the Search button on the lower-right corner.
If you need to review the registrant's information before deletion, access their profile by clicking on their name instead of the checkbox.
To delete from the registrant's profile, click the Profile tab.
Click the Delete button on the lower-right corner of the page.

Registrations with any attempted payments or refunds cannot be deleted. These registrations must be cancelled.
If a registration was created in error and needs to be marked as "Test," please contact Product Support for further assistance.