Overview
Automatic emails are sent when manually updating a registration's custom status on the backend.
The behavior can be managed through the advanced logic rule configuration.
Steps to update the Settings
Step 1 — Edit the Custom Status
- Edit the Custom Status.
- Go to Plan > Event Setup > Custom Status and select the custom status you want to adjust by clicking on the pencil icon.
Step 2 — Open Advanced settings
- Click the Advanced button.
- The Advanced button is located at the lower-left corner of the page.
Step 3 — Modify the Logic Rule
- Modify the Logic Rule.
- Click on the edit or pencil icon in the advanced logic rule setting.
- Uncheck the option labeled 'Send Email to Registrant email'.
Step 4 — Save your changes
- Save your changes.
- Once updated, click Save to apply the new configuration.
Additional note
- Disabling the 'Send Email to Registrant Email' option will affect all instances where the custom registration status is used.
- The effect includes forms.
- No email will be sent to customers when the status is applied through any form.