How to Disable Automatic Emails when changing attendee custom status
This article explains how to disable automatic emails when changing a registration's custom status on the backend.
Definitions
- Custom Status is a status assigned to a registration.
- Advanced logic rule is a setting that controls automation for a status.
- Send Email to Registrant email is an option that sends an email when the status is applied.
Steps to update the Settings
1. Edit the Custom Status.
- Go to Plan > Event Setup > Custom Status.
- Select the custom status to adjust by clicking the pencil icon.
2. Click on the Advanced button.
- The Advanced button is located at the lower-left corner of the page.
3. Modify the Logic Rule.
- In the advanced logic rule setting, click the edit or pencil icon.
- Uncheck the option labeled "Send Email to Registrant email".
4. Save your changes.
- Click Save to apply the new configuration.
Additional note
- Disabling the "Send Email to Registrant Email" option will affect all instances where this custom registration status is used, including forms.
- This means that no email will be sent to customers when the status is applied through any form.