How to Disable Automatic Emails when changing attendee custom status

Overview

• Advanced logic rule is a configuration that determines when emails are sent.
• The article explains how to disable automatic emails when updating an attendee's custom status.
• The configuration is managed through the advanced logic rule settings.

Steps to update the Settings

1. Edit the Custom Status.

• Plan > Event Setup > Custom Status and select the custom status you want to adjust by clicking on the pencil icon.

2. Click on the Advanced button.

• The Advanced button is located at the lower-left corner of the page.

3. Modify the Logic Rule.

• Click on the edit or pencil icon in the advanced logic rule setting.
• Uncheck the option labeled Send Email to Registrant email.

4. Save your changes.

• Once updated, click Save to apply the new configuration.

Additional note

• Disabling the 'Send Email to Registrant Email' option will affect all instances where the selected custom registration status is used — including forms.
• This means that no email will be sent to customers when the status is applied through any form.

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