If you want to stop automatic emails from being sent when manually updating a registrations' custom status on the backend, this can be managed through the advanced logic rule configuration.

Steps to update the Settings

1. Edit the Custom Status

Go to Plan > Event Setup > Custom Status and select the custom status you want to adjust by clicking on the pencil icon.

2. Click on the Advanced button

Click on the Advanced button located at the lower-left corner of the page.

3. Modify the Logic Rule

Click on the edit or pencil icon in the advanced logic rule setting.

Uncheck the option labeled Send Email to Registrant email.

4. Save your changes

Once updated, click Save to apply the new configuration.

Additional note

Disabling the Send Email to Registrant Email option will affect all instances where this custom registration status is used, including forms.

This means that no email will be sent to customers when the status is applied through any form.