Automatic emails can be stopped when manually updating a registration's Custom Status on the backend. The method to manage this is the advanced logic rule configuration.
Steps to update the Settings
1. Edit the Custom Status
- Go to Plan > Event Setup > Custom Status.
- Select the custom status you want to adjust by clicking on the pencil icon.
2. Click on the Advanced
- Click on the Advanced button.
- The Advanced button is located at the lower-left corner of the page.
3. Modify the Logic Rule
- Click on the edit or pencil icon in the advanced logic rule setting.
- Uncheck the option labeled "Send Email to Registrant email".
4. Save your changes
- Click Save to apply the new configuration.
Additional note
- Disabling the "Send Email to Registrant Email" option will affect all instances where this Custom Status is used — including forms.
- No email will be sent to customers when the status is applied through any form.
Audience
- This article is intended for users who manage event registrations and status configurations in the Certain platform.