How to enable a Forgot Password Reset Link

For Registration Forms that require login via a combination of username/password or email/password, you may want to add a hyperlink to the Form Entry page for Registrants who forget their password.

This can be set up by selecting Enable Forgot Password in the Username and Password section under Plan > Forms > Entry.

After selecting Enable Forgot Password, several fields will appear below.

You may choose to use the default text for each field or edit each field, as needed.

Forgot Password Link

The link the Registrant clicks on the Form's Entry page to start the password reset process.

Forgot Password Header

The header of the pop-up window in which the Registrant requests a password reset, and the window in which the Registrant later resets their password.

Email Address Placeholder

The prompt text in the field in which the Registrant enters their email address.

Send Password Message

Text instructions for requesting a password reset.

Send Password Button Text

Label of button to click to send password reset email to Registrant (using "Forgot Password" email template).

Close Window Button Text

Label of button to close the window.

Password Sent Caption

Preliminary line of message confirming the password reset email has been sent.

Password Sent Message

Text of message confirming the password reset email has been sent.

Link Has Expired

Error message displayed if the Registrant has clicked an expired link.

Link Is Invalid

Error message displayed if the Registrant has clicked an invalid link.

Enter New Password Caption

Label for field in which the Registrant enters their new password.

New Password Placeholder

Prompt text in the field in which the Registrant enters their new password.

Confirm New Password Placeholder

Prompt text in the field in which the Registrant confirms their new password.

Change Password Button

Label on button to change password.

No Email Address

Error message displayed if no email address is entered.

Email Address Not Found

Error message displayed if no profile record has the email address entered.

No Password

Error message displayed if no password is entered.

No Confirm Password

Error message displayed if no password confirmation is entered.

Passwords Do Not Match

Error message displayed if password confirmation entered does not match new password entered.

Password Changed

Message displayed when password has been successfully changed.

Enable password strength indicator

Select this check box to add a visual display indicating the strength of the new password (a growing line that is red, amber or green).

Source: https://platform-support.certain.com/hc/en-us/articles/201683984-How-to-enable-a-Forgot-Password-Reset-Link

Keywords: Forgot Password Reset Link, Enable Forgot Password, Plan > Forms > Entry