Audience: Touchpoint admins.
In all the options below, Touchpoint admins may manage or assign new passwords in the Touchpoint dashboard at any time, if needed. You and your team are in full control. Individual attendee passwords should be at least fourteen characters in length and are case sensitive. (An exception exists for "universal passwords," which may be six or more characters in length, but are also case sensitive.)
Options with a Pre-Defined Attendee List
If attendee accounts are synced to Touchpoint from your registration system, or you are going to enter your attendee list into Touchpoint, you may choose one of these login options:
Planner-Created Password
- You assign each user a unique password.
- Before the event, a spreadsheet containing unique passwords for each attendee is uploaded.
- This password must be communicated to the attendees via email, badge or other means.
- Secure because each attendee has a unique password.
- Simple spreadsheet upload.
- Planner must find a way to communicate user passwords to attendees.
- User has to remember an externally-defined password (though they only have to log in once).
Attendee-Created Passwords
- Each user sets their own password or uses a one-time-use password.
- Before being able to access the app, users must request a password.
- Access to their email accounts is required during this process, as this is how we verify the users' identities.
- Users can request a password by:
- OPTION 1: Opening app, selecting “Request a Password”, and entering the email with which they registered for the event
- Users receive an email from donotreply@certaintouchpoint.com that contains a "Set Password" link that they click on to create a password. The password must be at least 14 characters long with at least one upper and lower case letter and at least one number.
- Users access the app and enter their email and the created password.
- OPTION 2: Clicking on a hyperlink to the mobile web version of the app, provided by you, the organizer, in an email announcing the app
- Users click on the link and are taken to a the mobile web version of the app, which is branded for the organization/event.
- Users select “Request a Password” and enter the email with which they registered for the event.
- Users receive an email from donotreply@certaintouchpoint.com that contains a "Set Password" link that they click on to create a password. The password must be at least 14 characters long with at least one upper and lower case letter and at least one number.
- Users access the app and enter their email and the created password.
- With both of the options listed above, the "Request a Password" email from donotreply@certaintouchpoint.com also contains an optional one-time-use password. This is an additional option that will allow the user to log in with that one-time-use password for 15 minutes after the request is made. Once authenticated, the user will not be logged out. If the password expires before the user logs in, they may simply select the "Request a Password" link again to receive another email with another optional one-time-use password.
- Secure because each user creates their own password.
- Should be easier for user to remember if they create their own password.
- Easy to communicate.
- Easy to manage.
- More steps for user.
Universal Password
- You define a single password for your app for all users.
- You decide on one password that all users may use to log in to the app. Each user will use this "universal" password along with the email address they used to for the event. The universal password must be set by Certain, so you will need to let us know what you want your universal password to be. Universal passwords must be at least 6 characters long, and they are case sensitive.
- Easy to communicate.
- Fewer steps for user.
- Users can still, optionally, create their own password through the app. This will not overwrite the universal password.
- Less secure.
- User has to remember an externally-defined password (though they only have to log in once).
- We do not recommend this option if you have attendee-to-attendee messaging or editable profiles, as this is not secure. Anyone could use another person’s email address to log in and see messages, edit their profile, etc.
Options with No Pre-Defined Attendee List
If there are no attendee accounts being synced to Touchpoint from your registration system, or you are not going to enter your attendee list into Touchpoint, you may choose one of these login options:
Unlock Code
- You define a single "Unlock Code" to grant anyone anonymous access to the app.
- The unlock code lets anyone who knows the code into the app to see content. No email address is required.
- Easy to communicate.
- Easy for users.
- Less secure.
- An Unlock Code does not allow for interactive social features or personalized content, unless it is combined with a secondary login option.
Self-Registration
- Users enter their email address and name to identify themselves in the app.
- This option does not restrict anyone from entering the app. Anyone can create an account using an email address and name. If you need to restrict access but also want to take advantage of interactive social features in an app that does not have a pre-defined attendee list, it is recommended that you use an Unlock Code as your Primary method, and Optional Self-Registration as your Secondary Login method.
- Lets you take advantage of interactive social features without having a pre-defined attendee list.
- Easy for event planners.
- Less secure.
- Open access, unless combined with an Unlock Code.
Open Access
- There is no up-front protection. The app is open to the public to view content.
- This option may be combined with either optional login or optional self-registration if you want to encourage the use of networking/social features which are available to those who choose to log in.
- Easy for users.
- Easy for event planners.
- Least secure option.
- Open access does not allow for interactive social features or personalized content, unless it is combined with a secondary login option.