My User Information

Update User Information

Update User Information provides the fields to manage your basic user information.

Name is required.
Login ID (Email) is required.
Login ID must be in a valid email format and unique in the Certain database.
Login ID accepts all valid email address formats, including those containing special characters and punctuation.
Phone provides a current contact phone number.
Email should be the same as your Login ID (Email).
User Type is a read-only field that displays your assigned User Type, such as Event Builder.
For Your Security: If the Login ID field is updated, Certain sends an email to both the old and new email addresses confirming the change.
A Welcome/Temporary Password email is sent to the new email address.

Menu Style lets you choose how the menus at the top of each Certain page should look.
Panel is the default choice.
Panel is useful for new users.
Panel shows all sub-menu choices (both second- and third-level) when you click a top-level choice.
Example: When you click Plan, you see Configure.
Below that you see Alerts, Integration, Display, etc.
Below that you see Event Setup with all its choices.
A list of Resources may be available for each top-level menu choice in an event, such as Plan, Promote, Manage, etc.
Drill Down shows only the second level sub-menu choices when you click a top-level choice.
Example: When you click Plan, you see Configure and Event Setup.
You then need to click one of those to see its third-level choices, such as Configure > Alerts or Event Setup > Details.

If the feature is enabled for your account and the Login ID has not been updated, you can change your password.
See Password Rules below.
A colored line below the password indicates its strength, going from red (weak) to amber to green (strong).
To change your password:
Enter your new password in the New Password field.
Enter it again in Verify New Password.
If the Login ID has been updated, the fields in this section are disabled and a temporary password is sent to the new Login ID email address.
Another way to change your password:
Log out of Certain.
The screen opens.
Click Forgot your password?
You receive an email with a temporary password.
Log in using that password.
You are prompted to change it before continuing.
Enter and confirm a new password, which must meet these rules: