Update User Information
Update User Information provides the fields to manage your basic user information.
- Name is required.
- Login ID (Email) is required.
- Login ID must be in a valid email format and unique in the Certain database.
- Login ID accepts all valid email address formats, including those containing special characters and punctuation.
- Phone provides a current contact phone number.
- Email should be the same as your Login ID (Email).
- User Type is a read-only field that displays your assigned User Type, such as Event Builder.
- For Your Security: If the Login ID field is updated, Certain sends an email to both the old and new email addresses confirming the change.
- A Welcome/Temporary Password email is sent to the new email address.
User Preferences
- Menu Style lets you choose how the menus at the top of each Certain page should look.
- Panel is the default choice.
- Panel is useful for new users.
- Panel shows all sub-menu choices (both second- and third-level) when you click a top-level choice.
- Example: When you click Plan, you see Configure.
- Below that you see Alerts, Integration, Display, etc.
- Below that you see Event Setup with all its choices.
- A list of Resources may be available for each top-level menu choice in an event, such as Plan, Promote, Manage, etc.
- Drill Down shows only the second level sub-menu choices when you click a top-level choice.
- Example: When you click Plan, you see Configure and Event Setup.
- You then need to click one of those to see its third-level choices, such as Configure > Alerts or Event Setup > Details.
Change Password
- If the feature is enabled for your account and the Login ID has not been updated, you can change your password.
- See Password Rules below.
- A colored line below the password indicates its strength, going from red (weak) to amber to green (strong).
- To change your password:
- Enter your new password in the New Password field.
- Enter it again in Verify New Password.
- If the Login ID has been updated, the fields in this section are disabled and a temporary password is sent to the new Login ID email address.
- Another way to change your password:
- Log out of Certain.
- The screen opens.
- Click Forgot your password?
- You receive an email with a temporary password.
- Log in using that password.
- You are prompted to change it before continuing.
- Enter and confirm a new password, which must meet these rules:
Password Rules
- Must be at least 8 characters long.
- Must contain at least one lowercase letter.
- Must contain at least one uppercase letter.
- Must contain at least one number.
- Must contain at least one special character (Examples: ! # $ % & ).
- May not be the same as any of your last 4 passwords.