My User Information

Use the options available on this page to update your basic user information and change your password, if needed.

(For reference: Certain's [](https://www.certain.com/privacy-policy/).)

Update User Information

You can edit or add information in this section.

Name – Required.
ID (Email) – (Required.) Must be in a valid email format, and unique in the Certain database. Accepts all valid email address formats, including those containing special characters and punctuation.
Phone – Provide a current contact phone number.
Email – Your email address. Should be the same as your ID (Email).
User Type – A read-only field that displays your assigned User Type, such as Event Builder.

If the ID field is updated, Certain sends an email to both the old and new email addresses, confirming the change.

A Welcome/Temporary Password email is sent to the new email address.

Menu Style – Choose how the menus at the top of each Certain page should look.
Panel – The default choice, and useful especially for new users.

Shows all sub-menu choices (both second- and third-level) when you click a top-level choice.

Example: When you click Plan, you see Configure, and below that, 'Alerts', 'Integration', Display, etc.

Below that you see Event Setup, with all its choices, and so on.

A list of Resources (such as PDF guides) may be available for each top-level menu choice in an event: Plan, Promote, Manage, etc.

Drill Down – Shows only the second level sub-menu choices when you click a top-level choice.

Example: When you click Plan, you see Configure, Event Setup, etc.

You then need to click one of those in order to see its third-level choices, such as Configure > Alerts, or Event Setup > Details.

If the feature is enabled for your account, and the ID has not been updated, you can change your password.

A colored line below the password indicates its strength, going from red (weak), through amber, to green (strong).

To change your password: 1. Enter your new password in the New Password field. 2. Enter it again in Verify New Password.

If the ID has been updated, the fields in this section are disabled and a temporary password is sent to the new ID email address.

1. Log out of Certain

2. The screen opens

3. Click Forgot your password?

4. You receive an email with a temporary password

5. Log in using that password

6. You are prompted to change it before continuing

7. Enter and confirm a new password, which must meet these rules: