My User Information
Access
Access is via User and Account Settings > User Information.
Use the options on the User Information page to update your basic user information and change your password, if needed.
For reference, Certain's Privacy Policy.
Update User Information
You can edit or add information in this section.
Name is a required field.
Login ID (Email) is a required field.
The Login ID (Email) must be in a valid email format.
The Login ID (Email) must be unique in the Certain database.
Email address formats may include special characters and punctuation.
Phone provides a current contact phone number.
Email is your email address.
Email should be the same as your Login ID (Email).
User Type is a read-only field.
User Type displays your assigned User Type, such as Event Builder.
For Your Security
If the Login ID field is updated, Certain sends an email to both the old and new email addresses, confirming the change.
A Welcome/Temporary Password email is sent to the new email address.
User Preferences
Menu Style is the option to choose how the menus at the top of each Certain page should look.
Panel is the default choice, and useful especially for new users.
Panel shows all sub-menu choices (both second- and third-level) when a top-level choice is clicked.
Example: When Plan is clicked, the Configure option is shown, and below that, Alerts, Integration, Display, etc.
Below that, Event Setup appears with all its choices, and so on.
A list of Resources (such as PDF guides) may be available for each top-level menu choice in an event: Plan, Promote, Manage, etc.
Drill Down shows only the second level sub-menu choices when a top-level choice is clicked.
Example: When Plan is clicked, the Configure and Event Setup options appear.
One of those choices must be clicked to see its third-level options, such as Configure > Alerts, or Event Setup > Details.
Change Password
If the feature is enabled for a given account, and the Login ID has not been updated, you can change your password.
Password rules are described below.
A colored line below the password indicates its strength, going from red (weak), through amber, to green (strong).
To change your password: 1. Enter your new password in the New Password field. 2. Enter it again in Verify New Password.
If the Login ID has been updated, the fields in this section are disabled and a temporary password is sent to the new Login ID email address.
Another way to change your password: 1. Log out of Certain 2. The Login screen opens 3. Click Forgot your password? 4. You receive an email with a temporary password 5. Log in using that password 6. You are prompted to change it before continuing 7. Enter and confirm a new password, which must meet these rules:
Password Rules
Must be at least 8 characters long.
Must contain:
- At least one lower-case letter
- At least one upper-case letter
- At least one number
- At least one special character (Examples: ! # $ % & )
May not be the same as any of your last 4 passwords.
Related articles
- Registrant Details (Attendee Form)
- Registration Dashboard
- User Information
- Assigning User Types
- Creating User Accounts