Partial Refunds

When it may be necessary to issue a Partial Refund

1. An Attendee has registered for the Event.

2. The Attendee will not bring a guest for dinner, but the Attendee already paid for it.

3. Can the Attendee be refunded $22 for dinner only?

4. An Attendee already paid $250 online with a credit card, but the Attendee should have only been charged for $200.

5. How can the Attendee receive a Partial Refund of $50 back to the Attendee's credit card?

1. Navigate to the Registration to which you need to apply the refund (Manage > Registrations).

2. Navigate to the Financials page on the left.

3. If the Registration does not have a negative balance that will cover the refund amount, click on Adjustment.

4. Fill out the required fields.

5. Transaction Description is the description of the adjustment being applied.

6. Amount is the desired amount to refund (e.g., -10).

7. Select Debit.

8. Click Submit.

9. The Balance will show a negative balance.

10. Click Refund to process the refund.

11. Select Credit Card as the Payment Type.

12. Scroll down under Credit Cards on File, and select the Credit Card on File.

13. Make sure Process Payment Online is checked.

14. Click Submit.