December 17, 2025
By Peter Micciche, CEO of Certain
The Uncomfortable Truth About Delivering Event Data
- The uncomfortable truth is that marketers aren’t integrating event data into their go-to-market operations nearly as much as they should.
- Events deliver what digital channels can’t: a wealth of rich buying signals wrapped in real-time behavioral context, all captured within days instead of months.
- This data can unlock a deep understanding of prospects as well as revenue outcomes for sales teams.
- Getting this data into the hands of the right teams as soon as possible so they can take action is imperative.
- It’s easy to see why this data is not yet consistently delivered in real-time to the teams that can take immediate action.
- Until now, that data has been largely inaccessible to marketers.
- Event technologies have done a poor job of making their data accessible, leading marketers to rely on basic registration data.
- This is a miss for both the event teams that orchestrate events and the larger marketing teams that rely on events for results.
- As Scott Brinker points out in his latest Martech for 2026 report, marketers are under intense pressure to deliver results while also figuring out how to apply AI internally and as a part of their go-to-market playbook.
- The most obvious place to gain a quick win in the race to implement AI meaningfully is from events.
- Event data is plentiful, context-rich, and looks at trends for individuals and across an entire account.
- Event data can be delivered in real-time, right where sales teams can take immediate action in person.
- There isn’t another marketing channel that enables that kind of immediate impact.
- Think about how event data typically flows.
- Registration information, badge scans, and session attendance data are captured, and then that data sits trapped in a spreadsheet or siloed in a tool somewhere.
- Days pass, and the opportunity to strike is missed.
- The research on the impact of speed is brutal.
- A MarketingProfs study found that 74% of B2B marketers take four days or longer to follow up with event leads and only 2% follow up the same day.
- Events are a channel just waiting to be capitalized on.
What “Real-Time” Means (And What It Doesn’t)
- Real-time signal delivery means buying signals captured at your event reach your revenue teams in seconds or minutes, not hours or days.
- It means that your CRM is updated while your prospect is still at the event.
- It means your sales teams get notifications with complete context about their buyer’s behavior and the entire buying committee’s behavior at your event.
- Real-time signal delivery is about capitalizing on the opportunity to deepen relationships while prospects have a learning mindset.
- The opportunity to engage is right during the event.
- Traditional event platforms use batch processing.
- Data is collected throughout the day and then exported in large chunks at scheduled intervals.
- Latency ranges from hours to days.
- The information is accurate when it finally arrives, but the context has faded and the urgency has dissipated.
- Event Intelligence platforms use streaming architecture.
- Data flows continuously, signals trigger actions immediately, and teams respond at the speed of buyer intent.
The Real Cost of Delayed Data
- Most organizations don’t calculate the cost of missed opportunities from delayed data, but they should.
- Consider a typical conference where your company spends six figures or more to host a major industry event.
- Your team captures leads with at least registration data and some level of engagement at the event.
- Based on industry averages, 10% of those accounts show genuine pipeline potential.
- Of those, 20% demonstrate clear buying signals with immediate opportunity.
- Applying the research on the timing of follow-up, for those high-intent prospects, you have the strongest shot at a meaningful conversation if you engage them immediately, within 5 minutes after they’ve demonstrated intent.
- If you reach them 30 minutes later, your odds of strong qualification drop by 21 times.
- If you reach them the next day, you’re fighting a 60 times disadvantage against competitors who may be engaging at the same time.
- The math gets ugly.
- You’re not just losing a few deals at the margin.
- You’re systematically degrading the value of your entire event investment because the delivery system can’t keep pace with the signals you captured.
- You paid to generate those buying signals.
- You invested in the booth, the sessions, the sponsorship, and travel to create a memorable and impactful experience.
- All that money went into creating moments where prospects revealed their intent.
- It’s not acceptable to let those signals sit in a silo, decaying, when they could be put to incredible use by your go-to-market teams.
What Real-Time Delivery Actually Looks Like
- Let me paint a different picture that shows what Event Intelligence enables.
- Tuesday, 10:15am. A prospect downloads your enterprise security whitepaper from the event mobile app.
- Tuesday, 10:40am. She stops by your booth and asks detailed questions about scalability and multi-tenant architecture.
- Your booth staff captures her questions through a quick survey on the event app.
- Tuesday, 11:10am. She attends your product deep dive session on enterprise deployment.
- Tuesday, 11:45am. She attends a customer panel featuring your security-focused customers.
- Tuesday, 12:10pm. Your sales rep receives a Slack notification with her name, company, role, and complete engagement history.
- It flags her as a high-intent enterprise prospect with security and scalability priorities.
- It notes she attended two relevant sessions and had a substantive booth conversation.
- It recommends connecting her with your Solutions Architect.
- Tuesday, 12:45pm. Your rep approaches her at the networking lunch with specific acknowledgment of her security concerns.
- It offers to discuss scalability requirements with your technical team.
- Tuesday, 1:00pm. Your team schedules a meeting with her and your Solutions Architect for 3pm that afternoon.
- This is the outcome you can create for prospects and for your teams when signals arrive early enough to influence action.
- The technical reality behind speed follows.
- Batch processing works like this: data accumulates, gets exported at scheduled intervals, runs through transformation and cleanup processes, then lands in destination systems.
- Each step adds latency.
- Error handling happens after the fact.
- The whole process assumes that some time delay is acceptable.
- With real-time processing, data flows continuously through streaming pipelines.
- Events trigger immediate actions.
- Transformations happen inline.
- Destination systems update within seconds of capturing data.
- The infrastructure requirements differ significantly.
- Real-time processing needs event-driven architecture, streaming capabilities, and continuous integration points.
- It’s more complex to build.
- It’s also dramatically more valuable when speed determines outcomes.
- Modern Event Intelligence platforms handle this complexity for you.
- Native integrations with Salesforce, Marketo, HubSpot, and Eloqua.
- Direct connections to Slack and Teams.
- API-first architecture that supports custom workflows.
- Two-way data flows that keep systems synchronized.
- The question isn’t whether real-time integration is technically possible.
- It absolutely is.
- The question is whether your current event technology supports it.
- Beyond Speed: The Context Problem
- Fast data without context is just noise delivered quickly.
- Imagine your sales rep gets an instant notification that Jane Smith visited your booth.
- Great, but now what?
- Without knowing what Jane asked about, which sessions she attended, what content she downloaded, and how her engagement patterns suggest buying stage, your rep is shooting in the dark.
- Real-time signal delivery isn’t just about speed.
- It’s about delivering intelligence that enables informed action.
- This is where the integration of Pillar 1 (Capture Buying Signals) and Pillar 2 (Deliver in Real-Time) creates compound value.
- You’re not just piping data faster.
- You’re piping classified, contextualized, actionable intelligence to people who can use it.
- Your CRM record doesn’t just show “event attendance.”
- It shows specific sessions attended, questions asked, content downloaded, and AI-classified buying stage.
- Your sales rep knows someone visited, and they know what that person cares about and how ready they are to buy.
- Rockwell Automation, which manages over 200 global events annually, described this shift: “Certain has helped raise the bar on what we track and how we act on it. We can now measure event impact with a level of precision we never had before.”
- Precision plus speed. That’s the combination that transforms events from cost centers into revenue engines.
The Buying Committee Visibility Advantage
- Here’s something that makes real-time delivery even more critical for enterprise sales.
- B2B purchases involve committees.
- Gartner’s research shows the average enterprise buying group includes 5 to 11 stakeholders representing five distinct business functions.
- Forrester puts the number even higher at 13 people involved in typical decisions.
- Events are one of the few places where these committees reveal themselves before you’ve formally identified them.
- Picture this scenario. On Monday, your technical lead attended three sessions on integration architecture.
- On Tuesday, a finance director from the same company stopped by your booth asking about total cost of ownership.
- On Wednesday, a VP of Operations attended your customer success panel.
- Traditional event systems capture these as three separate leads.
- Interesting, but not obviously connected.
- Event Intelligence platforms with real-time delivery identify the pattern immediately.
- They see buyers in multiple functions across the same company executing a coordinated evaluation.
- This is an active buying process forming right in front of you.
- With Event Intelligence platforms, this account-level understanding reaches your teams while the event is still happening.
- They can coordinate the right approach across stakeholders and position themselves to influence the entire buying committee.
- They can accelerate an opportunity that might otherwise take months to identify.
- The buying committee was always there.
- Real-time intelligence made it visible, so you can actually do something about it.
What Different Roles Should Do About This
- Signal delivery requires organizational alignment. It isn’t just a technology problem.
For Marketing Leaders
- Start measuring events by signal-to-response time, not by attendance and satisfaction scores.
- Track how quickly high-fidelity signals reach sales.
- Monitor the gap between signal capture and first sales action.
- Report on whether your event technology accelerates or delays revenue conversations.
- Design your events to create signal-generating moments that can be acted upon immediately.
- If you’re capturing great intelligence but delivering it days late, you’re investing in signals that decay before they create value.
For Sales Leaders
- Demand real-time intelligence, not next-week lead lists.
- Your team’s effectiveness depends on acting while prospects are still engaged.
- Push for technology that delivers context alongside contact information.
- Refuse to accept generic lead exports that ignore the behavioral intelligence your marketing team worked hard to capture.
- When you see a high-intent signal from an active event, prioritize it.
- Those windows close fast.
- The prospect asking about enterprise pricing on Tuesday morning will have built their shortlist by Thursday.
For Revenue Operations
- Build systems that eliminate lag between signal capture and sales awareness.
- Audit your current event data flow.
- How long does it take for a booth conversation to appear in your CRM?
- How many manual steps exist between session attendance and lead scoring update?
- Where do signals get stuck?
- The goal is zero delay.
- Every hour of lag costs in the conversion rate.
- Automate the routing.
- Enable real-time scoring updates.
- Ensure high-fidelity signals reach your best reps immediately, not after a queue and a review process.
The Competitive Reality
- Your competitors are thinking about this too.
- The 2% of organizations that follow up on the same day of engagement aren’t randomly distributed.
- They’re the ones winning a disproportionate share of the opportunities in your space.
- Forrester’s 2024 research found that 92% of event teams plan to improve their post-event follow-up.
- That means the bar is rising.
- What counts as “fast” today will be table stakes tomorrow.
- The window for competitive differentiation through speed is narrowing.
- Real-time signal delivery will shift from a competitive advantage to an absolute necessity.
- The question isn’t whether your organization will adopt real-time event intelligence.
- It’s whether you’ll lead the transition or spend years playing catch-up.
What Comes Next
- Capturing signals solves the intelligence problem.
- Real-time delivery solves the timing problem.
- But there’s still a scale problem.
- Organizations running dozens, hundreds, or thousands of events need systems that work across their entire portfolio.
- They need to aggregate intelligence, identify patterns, and optimize continuously.
- That’s Pillar 3: Orchestrate at Scale.
- We’ll cover it in depth in the next article.
- For now, ask yourself: How long does it take for your best buying signals to reach your sales team?
- If the answer is measured in days instead of minutes, you’re leaving money on the table at every event you run.
- The signals are there.
- The technology exists to deliver them instantly.
- The only question is whether you’ll capture that advantage before your competitors do.
- Peter Micciche is CEO of Certain, the leading AI-powered Event Intelligence platform for enterprise B2B companies.
- Connect with Peter on LinkedIn or visit certain.com to learn more about transforming events into revenue engines.
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