Removing extra bullet points when using Content Block on email templates

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Keywords: Content Block, email templates, Outlook, bullet points, HTML, Word markup, hidden div, Outlook rendering

Document ID: platform-support_certain_com_hc_en-us_articles_17648169619607-Removing-extra-bullet-points-when-using-Content-Block-on-email-templates

Issue

Outlook automatically changes the Email HTML to make it compatible with Microsoft Word.

Outlook adds Word markup, which causes the bullet points to display on an extra line.

To fix the problem, insert the following code after the bullet points in the HTML in the Custom Block.

Code snippet:

<div style="display:none;">&nbsp;</div>

An image illustrates the extra bullet point as viewed in Outlook. An example of the extra bullet point as viewed in Outlook is shown below.

HTML changes to apply

What the HTML should look like when added to the Custom Block through the editor in Source mode:

<div style="display:none;">&nbsp;</div>

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