Removing extra bullet points when using Content Block on email templates

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Keywords: Content Block, email templates, Outlook, Microsoft Word, HTML

Document ID: https://platform-support.certain.com/hc/en-us/articles/17648169619607-Removing-extra-bullet-points-when-using-Content-Block-on-email-templates#split1

Removing extra bullet points when using Content Block on email templates

When using Content Blocks to display bullet points on an email template, additional blank bullet points can display when the email is viewed in Outlook.

This issue happens because Outlook automatically changes the Email HTML to make it compatible with Microsoft Word. Outlook continues the bullet points out in an extra line after Outlook adds Word markup.

Adding the following code after the bullet points in the HTML in the Custom Block fixes the problem so Outlook does not display an extra bullet point.

<div style="display:none;">&nbsp;</div>

Example of the extra bullet point as viewed in Outlook.

What the HTML should look like when added to the Custom Block through the editor in Source mode: