Overview
- The Scheduled Emails page is displayed under Communications in an event.
- The Scheduled Emails module must be enabled for the event in the Functional Areas Needed by This Event section on Plan > Configure > Options.
- The process of scheduling emails is explained in detail in the PDF quick guide to Scheduled Emails in Certain.
List of Active Scheduled Emails
- This table lists the emails you have scheduled by completing the Schedule Settings for an email template in Communication > Email Templates.
- The list may be a multi-page list.
- It includes the following details for each email: Template, Code, Date Scheduled, Scheduled By, Status, and Action.
Table: Fields in the Active Scheduled Emails list
| Field | Description |
|---|---|
| Template | The name of the email template. |
| Code | The code identifying the scheduled email. |
| Date Scheduled | The date and time (with time zone) on which the scheduled email will be sent. |
| Scheduled By | The email address of the user by whom it was scheduled. |
| Status | The current status of the email, e.g. "Queued" or "Complete". |
| Action | Click to delete a queued email, or to see a list of the recipients of a completed one. |
- To change a scheduled email, go to Communication > Email Templates, where you can edit it.
Copied Events with Scheduled Emails
- If you copy an event that has scheduled emails based on the event start or end dates, the new event includes copies of those emails, but they have an "On Hold" status.
- You need to click On Hold to change it to "Queued" for the emails to be sent.
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Related articles
- Scheduling Emails Guide
- Importing Registrations
- Reports FAQ - Generating Reports
- Email FAQ - Sending Email
- Forms FAQ - Creating a New Form
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