Security: Client Roles and Responsibilities

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Keywords: Touchpoint, Touchpoint CMS, security, audit trail, content manager

Document ID: https://touchpoint-support.certain.com/hc/en-us/articles/360033675173-Security#split1

Security: Client Roles and Responsibilities

The security of your information and business strategies is very important to Touchpoint. Touchpoint has invested in technology and processes to keep your data secure. Touchpoint maintains the highest level of security and privacy.

Touchpoint CMS Accounts

To enable a new content manager to access the Touchpoint CMS, send an e-mail to your Touchpoint account manager. Include the new content manager’s email and full name.

This email serves as an audit trail to confirm access for members of your team. Touchpoint adds the manager to the CMS with the proper access level.

At any time, review which people have access to your organization. Select the “Account Managers” your Touchpoint Account Manager.

Touchpoint proactively contacts you every six months to review this list.

Touchpoint CMS Auto Logout

Touchpoint account configurations can automatically log out content managers. The configuration logs out content managers after a certain amount of time passes with no activity.

By default, the security measure is not enabled. Touchpoint recommends setting the timer to 20-60 minutes of inactivity to increase the security of your data.

Let your account manager know if you would like to enable this security feature.

Touchpoint CMS Password

Choose a password that is secure. Touchpoint enforces minimum requirements.

Your password must be 8 characters or longer. Your password must include one uppercase letter. Your password must include one lowercase letter. Your password must include one number.

Touchpoint recommends longer passwords that include at least one punctuation character. Touchpoint does not require punctuation characters.

Do not share your password or your account with anyone. Sharing your account is a security risk.

Sharing your account would compromise the audit trail Touchpoint maintains of CMS access and content changes.

Reporting a Security Concern, Incident, or Other Problem

Contact your Account Manager at any time with questions or concerns on security and privacy. Your Account Manager can escalate your issue within the organization as appropriate.

You may also call the Touchpoint Support line at (919-932-4266) and Press “2”. You may also send an email to .

If Touchpoint is having server or other performance issues, monitor Touchpoint status at .

Thank you for working with us!