Security: Client Roles and Responsibilities

Security: Client Roles and Responsibilities

The security of client information and business strategies is very important to Touchpoint. Touchpoint has invested in technology and processes to keep client data secure. Touchpoint maintains the highest level of security and privacy.

Touchpoint CMS Accounts

To enable a new content manager to access the Touchpoint CMS, send an e-mail to the Touchpoint account manager with the new content manager’s email and full name. This email serves as an audit trail to confirm access for members of the client team. Touchpoint adds the manager to the CMS with the proper access level.

At any time, review which people have access to the organization by selecting the “Account Managers” option on the Touchpoint Account Manager immediately. Touchpoint will proactively contact the client every six months to review the access list.

Touchpoint CMS Auto Logout

A Touchpoint account may be configured to automatically log out content managers after a certain amount of time passes with no activity. By default, this security measure is not enabled. To increase the security of client data, set the timer to 20-60 minutes of inactivity. Let the account manager know if the client wants to enable this security feature.

Touchpoint CMS Password

Choose a password that is secure. Touchpoint enforces minimum password requirements. The password must be 8 characters or longer. The password must include one uppercase letter. The password must include one lowercase letter. The password must include one number.

Touchpoint recommends longer passwords that also include at least one punctuation character, but Touchpoint does not require punctuation. Do not share the password or the account with anyone. Sharing the account is both a security risk and would compromise the audit trail maintained of CMS access and content changes.

Reporting a Security Concern, Incident, or Other Problem

Contact the account manager at any time with questions or concerns on security and privacy. The account manager can escalate the issue within the organization as appropriate. Contact Touchpoint Support by calling the Touchpoint Support line (919-932-4266 and Press “2”). Send an email to service@gatherdigital.com.

If Touchpoint is having server or other performance issues, monitor the status at http://status.gatherdigital.com.

Thank you for working with us!