Security: Client Roles and Responsibilities

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Keywords: Touchpoint, Security, CMS Accounts, Auto Logout, CMS Password, Security Concern, Support

Document ID: https://touchpoint-support.certain.com/hc/en-us/articles/360033675173-Security#split1

Security

Security: Client Roles and Responsibilities

The security of your information and business strategies is very important to us. Touchpoint maintains the highest level of security and privacy.

CMS stands for Content Management System

Touchpoint CMS Accounts enable a new content manager to access the Touchpoint CMS. Please send an email to your Touchpoint account manager with the person’s email and full name. This email will serve as an audit trail to confirm access for members of your team. Touchpoint will add the manager to the CMS with the proper access level.

You may review which people have access to your organization by selecting the “Account Managers” menu option on your organization’s main page. Your Touchpoint Account Manager will contact you every six months to review this list.

Touchpoint CMS Auto Logout

Your Touchpoint account may be configured to automatically log out content managers after a period of inactivity. By default this security measure is not enabled. To increase the security of your data, Touchpoint recommends setting this timer to 20–60 minutes of inactivity. Please let your account manager know if you would like to enable this security feature.

Touchpoint CMS Password

Please choose a password that is secure. Touchpoint enforces minimum requirements: your password must be 8 characters or longer and include one uppercase letter, one lowercase letter, and one number. We recommend longer passwords that also include at least one punctuation character. Please do not share your password or your account with anyone. Sharing your account is a security risk and would compromise the audit trail we maintain of CMS access and content changes.

Reporting a Security Concern, Incident, or Other Problem

You may contact your Account Manager at any time with questions or concerns on security and privacy. The Account Manager can escalate your issue within the organization as appropriate. You may also call the Touchpoint Support line (919-932-4266 and press “2”) or send an email to service@gatherdigital.com. If Touchpoint is having server or other performance issues, you may monitor the status at http://status.gatherdigital.com.

Thank you for working with us!

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