The security of your information and business strategies is very important to us. Touchpoint has invested in technology and processes to keep your data secure. Touchpoint maintains the highest level of security and privacy.
Touchpoint CMS Accounts
To enable a new content manager to access the Touchpoint CMS, send an e-mail to the Touchpoint account manager with the content manager's email and full name.
The e-mail serves as an audit trail to confirm access for members of your team.
Touchpoint will add the manager to the CMS with the proper access level.
You may review who has access to your organization by selecting the Account Managers option on your organization’s main page. Touchpoint will proactively contact you every six months to review this access list.
Touchpoint CMS Auto Logout
Touchpoint accounts may automatically log out content managers after a period of inactivity.
By default, this security feature is not enabled.
To increase data security, set the inactivity timer to 20 to 60 minutes.
Please inform your account manager if you would like to enable this security feature.
Touchpoint CMS Password
Touchpoint enforces minimum password requirements.
The password must be at least 8 characters long.
The password must include at least one uppercase letter.
The password must include at least one lowercase letter.
The password must include at least one number.
Longer passwords are recommended.
Longer passwords that include at least one punctuation character are encouraged, but not required.
Do not share the password or the account with anyone.
Sharing the account is a security risk and would compromise the audit trail of CMS access and content changes.
Reporting a Security Concern, Incident, or Other Problem
Contact the Account Manager at any time with questions or concerns on security and privacy.
The Account Manager can escalate the issue within the organization as appropriate.
You may also call the Touchpoint Support line at 919-932-4266 and press 2.
You may also send an email to service@gatherdigital.com.
If Touchpoint is experiencing server or performance issues, monitor status at status.gatherdigital.com.
Thank you for working with us.
Related articles
- App Store Submission
- Options
- Certificates And Provisioning
- Lead Retrieval - Feature Overview
- Sample App Announcement Text