If a Certain admin user sends an email (e.g., a confirmation email or another templated email), and the dynamic data fields (DDFs) do not show correctly, the likely cause of this is the recipient(s) being marked as a Test Registrant in a Live event.
Example error:
test2 queued email {{<txtExtvName>}}
Display now External Images are not displayed
Dear {{txtProfName}}
Troubleshooting: Check if the registrant was marked as Test
- Navigate to Manage > Registrations > select a Registrant.
- On the Registration, select Profile on the left side menu.
- Scroll down to the Registration Information section, and look at the term selected next to Properties.
Related articles
- Customizing Emails Based on Different Registrant Factors/Values
- Custom Display Fields
- How to Configure Personal Agenda
- Adding file attachments for email templates
- Logic Rules: Overview of Display Options (Display, Hide, Assign)
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