Troubleshooting - Unable to Change Event's E-Commerce Account

This article provides troubleshooting steps when attempting to change an event's E-Commerce account in Certain.

If you are unable to select a different E-Commerce Account, there are two items you should check.

Event Currency

Event Currency is the currency used for charges on the event.

Once a charge is added to a registrant, the currency for that event is locked.

If your event is locked to USD, you will not be able to change the E-Commerce account.

If your only other E-Commerce accounts are in other currencies, you will not be able to change the E-Commerce account.

There is no drop-down for the Payment Processing Account on the event's Plan > Event Setup > Financials page.

This indicates that the event is currently assigned an E-Commerce account that is marked as inactive.

To change the E-Commerce account, restore the E-Commerce account by following these steps:

Navigate to Account Settings > Registration > Financial.
Locate the E-Commerce account being used by the event on the Financial page (most likely in the Deleted section).
Click on the E-Commerce Account to edit it.
Click Restore in the lower right.
Once the E-Commerce account is restored, you should be able to navigate to Plan > Event Setup > Financials.
Then select a different/new E-Commerce account for payment processing.