This article provides troubleshooting steps when attempting to change an event's E-Commerce account in Certain.
If you are attempting to change your event's E-Commerce account in Plan > Event Setup > Financials, and you are unable to select a different E-Commerce account, there are two items you should check.
Event Currency
Event Currency is the currency used for the event's payments.
After a charge is added to a registrant, the currency for that event becomes locked.
If the event is locked to USD, you cannot change the E-Commerce account when other E-Commerce accounts use other currencies.
Event is Currently Assigned a Deleted E-Commerce Account
If there is no drop-down for Payment Processing Account on the event's Plan > Event Setup > Financials page, that indicates that the event is currently assigned an E-Commerce account that is marked as inactive. To change the setting for the event, restore the E-Commerce account by performing the following steps:
1. Navigate to Account Settings > Registration > Financial.
2. Locate the E-Commerce account being used by the event on the Financial page (most likely in the Deleted section).
3. Click on the E-Commerce Account to edit it.
4. Click Restore in the lower right.
5. Once the E-Commerce account is restored, navigate to Plan > Event Setup > Financials, and select a different/new E-Commerce account for payment processing.