The waitlist option is activated within each agenda section of the form.
The waitlist option allows waiting lists to be offered for specific agenda items.
The default option is “Do not present registrant a Waitlist option for full agenda items.”
The path to configure this is Plan > Forms > Agenda > 'Display Rules'.
Activation steps
Under Fields to Display, select 'Selection Type' in the first drop-down list.
This is the default selection.
Under Display Rules, select the Present registrant with a “Waitlist” option for full agenda items radio button.
This is not the default selection.
Under Display Rules, select the option Replace the input option with the following text to enable display of a customizable message (and labels) when items are sold out.
When is the Waitlist Option Displayed on the Form for a Registrant?
The system prevents new registrants from taking available inventory when people are already on the waitlist.
The calculation that determines if the waitlist option displays on the form takes into account the currently Available number of slots minus the current number of people on the Waitlist (adjusted available).
This enables the planner to give waitlisted registrants priority if additional spots become available due to cancellations.
Example
An agenda item has an inventory of 10.
The agenda item offers waitlisting.
Ten people register.
The item sells out.
Five registrants add themselves to the waitlist.
Two of the original 10 registrants cancel.
At this point, there are two available slots.
Five people are on the waitlist.
To prevent new registrants from selecting those two open slots, the system checks the waitlist against the available inventory.
If the number of people on the waitlist matches or exceeds the available inventory, the form will continue to offer the waitlist option.
If the form is configured to display “Available” inventory and waitlisting is turned on, the values displayed on the form will be this adjusted available value.
The adjusted available value is used only by forms and is never visible to the planner in the administration screens.