Overview
You can enter an email address to be copied on all Confirmation Emails, if needed.
This way, you will receive an email confirmation each time someone registers through a Form.
Enable email copies for a Form
- Go to Plan > Forms, and select the Form for which you would like to receive an email.
- Navigate Confirm (left-tab).
- Scroll down to Select Confirmation > choose Use form-specific confirmation text (below).
- You will find the cc: field.
- Enter an email address to receive a copy of all Confirmation Emails sent to Registered Attendees.
- Note: You may list more than one email, separating them with commas.
- Click Save.
- Repeat the above process for all other Forms for which you would like to be copied on Confirmation Emails.
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Comments
- Debbie Juett (12 years ago): I have deleted our email in the CC field.
- Debbie Juett (12 years ago): I still continue to receive emails.
- Debbie Juett (12 years ago): Ideas?
- Megan Hillery (12 years ago): I don't want our registrants to see the CC email addresses on their confirmation email.
- Megan Hillery (12 years ago): Is there another way?
- Community Manager (12 years ago): Hi Debbie, It sounds like the email is being sent out based on a custom status.
- Community Manager (12 years ago): So when a Customer Registration Status is set it will trigger a custom email using a logic rule.
- Community Manager (12 years ago): You can remove this by deleting the logic rule that triggers that email.
- Community Manager (12 years ago): Navigate to Settings (tab) > Custom Statuses > Advanced.
- Community Manager (12 years ago): Hi Megan, you can go to Form > Logic > Create a Logic Rule with the action 'Send Email to Third Party' > select message to send > and list your email address.
- Community Manager (12 years ago): You can also apply specific conditions if need be, so that the Logic Rule only sends based on those conditions.
- Community Manager (12 years ago): Finally, you will need to add that Logic Rule into the 'Verify' area (you might get away with placing it in the 'Confirm' area) of the 'Online Form Sequence'.
- Community Manager (12 years ago): You can try and add the Logic Rule to the 'Confirm' area to see if it will send by running a Test registration.
- Community Manager (12 years ago): If the email doesn't get sent, it's because the 'Confirm' area of the Sequence doesn't allow Logic Rules to sit with the same page.
- Elma Byrne (9 years ago): Hi
- Elma Byrne (9 years ago): I have email in cc in set up but not received confirmation emails?
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