The following policy outlines how transactions are calculated and how overages are invoiced.
Certain, Inc. offers a scalable price model based on:
- Product Subscription
- SaaS Software Edition (Basic, Pro, Enterprise)
- Transaction Volumes
- Miscellaneous Services
The policy describes how transactions are ordered, used, and billed.
Transactions Packages Ordered
Transactions are ordered at the time an agreement is executed. They are prepaid for an annual term. If the number of used transactions exceeds the number of transactions ordered during the term, an overage occurs.
Certain Platform
Transactional items ordered can include:
- Named User Accounts
- Prepaid Event Transaction records
- Marketing Emails using “Email Marketing” capabilities
- Meetings Requesters/Approvers
- Additional components such as 1-to-1 appointment scheduling, mobile applications, and event views
Transactional items are sold at a base price. The base price varies by Edition.
Transaction Usage
Event Participant Transactions are used when a registration record is created in an event and the registration record is marked as Completed. This action creates a Reg Date Completed value.
This action can result from a user action or from automatic completion through use of a registration form by the Transaction.
The following records are not counted as used: Registrations marked as “Test.” Registrations without a Reg Date Completed timestamp.
NOTE: Once a registration is marked as Complete and a Reg Date Completed timestamp is populated, the action cannot be undone by unmarking the registration as “Complete.”
The following records are not counted as used: Registrations marked as “Test.” Registrations never having been marked Completed.
Import Entitlement and Import Allotment
Certain Platform subscribers are entitled to annual Import transactions and event transactions based on the number of participant transactions ordered and the deployment edition identified on the order form. The entitlement is represented in a table:
| Edition | Import Entitlement | Import Price | | -------------- | ------------------------------------------- | --------------- | | Pro Edition | 20 times participants in latest participant package purchase | $.20 USD/import | | Enterprise Edition | 20 times participants in latest participant package purchase | $.20 USD/import |
Customers may negotiate a less expensive rate for imports if their usage will dramatically exceed the entitlements.
Named User Accounts
Named User Accounts are used when a user account is created within the system so that a person can log on in order to use the system. Users of type Administrator, Event Builder, and Registration Support are billable. Reports & Approval and Reports Only users do not count towards totals.
Overage Fees
Overage fees are charged on either a monthly or quarterly basis. Upon receiving an overage, customers will be billed for overage fees for the remaining duration of subscriber contract.
Overage rates are based on the per-participant price from your last purchase order, with an additional fee per participant applied in the applicable currency. Please contact your Certain representative for specific pricing details.