Are there any Service Level Agreement (SLA) limitations for issues arising from third-party integrations with the Certain platform?

✅ YES. Certain says third-party integrations and services accessed through the Web Services API do not have SLA obligations. This is listed under Certain Product Support, which also says support for custom HTML and API configuration is treated as design and build services, not standard Product Support.

• The support page states that for “third-party integrations” and “services accessed through Web Services,” Certain has no SLA obligations.
• It also notes that Certain can change the Web Services terms of use as needed, with the terms here: Web Services Terms of Use.
• Separately, issues caused by customer-used nonqualified products are outside support obligations, and if support is still provided, Certain may charge time and materials.

What integration are you planning to connect, and do you want to see how we’d handle it in your event workflow?