Are there any Service Level Agreement (SLA) limitations for issues arising from third-party integrations with the Certain platform?

Yes. For third-party integrations and services accessed through Web Services, Certain states that it has no SLA obligations. See Certain Product Support under “Third Party Exceptions.”

For support-related issues, Certain also notes that support of custom HTML and API configuration is treated as design and build work and is not covered under the Product Support agreement. The same page also says errors caused by customer-used nonqualified products remain the customer’s responsibility.