What exactly are 'Nonqualified Products' and how do they impact the support I receive from Certain?

Nonqualified Products are any customer-provided programming, infrastructure, or user-used components that are not part of the SaaS Application. Certain does not have support obligations for errors caused by them, and support may be billed time and materials if they make troubleshooting harder. Certain Product Support

If we believe those products are affecting support, we’ll ask you to remove them at your expense within a commercially reasonable time, and you remain responsible for their compatibility with the SaaS Application. Certain Product Support