What is the Help feature on the Certain platform and how do I use it?

The Help feature is the 24/7 Certain Support AI Chat Bot, accessed via the speech‑bubble icon in the top‑right navigation after logging in, which provides instant answers and can open a support ticket when needed. It draws from all Certain Help Center content to guide you through step‑by‑step tasks, troubleshooting, release notes, and system questions. Certain Support AI Chat Bot