What kind of support and training does Certain offer for new users to get started with the platform?
What kind of support and training does Certain offer for new users to get started with the platform?
Certain provides self‑service onboarding (Getting Started guides, quick how‑to videos, and page‑level help) plus formal training through Certain Academy and a 1‑hour “Getting Started” course, and 24/7 in‑app support via the Certain Support AI Chat Bot that can answer how‑to questions and open tickets if needed.
Supporting details and where to access them:
- Getting Started overview and step‑by‑step links: Getting Started with Certain
- Module Quick Guides for deep dives: Quick Guides
- Short tutorial videos and the Getting Started course: Getting Started course and Certain Academy
- Full Support Center / Knowledge Base and recommended articles: Support Center
- 24/7 AI chat support (in‑app speech bubble), guidance on using the bot, and ticket escalation: Certain Support AI Chat Bot
- Developer docs and API guides for integrations: Developer Space API Documentation and Guides
Do you want self‑paced materials, an instructor‑led session, or developer/API onboarding for your team — and which role will lead the implementation?