What steps should I take to try and resolve an issue myself before contacting Certain's product support team?

First, use the Certain Support AI Chat Bot in the Help Center and ask a clear how-to or troubleshooting question. If it still can’t resolve it, ask it to connect you to support so you can open a ticket without leaving the chat. 1. Log in to Certain and go to any page after the first one loads. 2. Click the speech bubble icon in the top-right and describe the issue specifically. 3. If prompted, choose Software usage instructions for platform how-to questions. 4. Ask in full sentences, like “How do I fix…” or “Why am I seeing this error message?” 5. If needed, ask for the latest release notes or try the Help Center search first.

The bot has access to the full Help Center and can help with how-to guidance, common error messages, release notes, system questions, and ticket submission when human help is needed. Certain Support AI Chat Bot

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