What steps should I take to try and resolve an issue myself before contacting Certain's product support team?

First use the self-service options, including the Help Center, knowledge base, user guides, tutorials, and online help files. If the issue is still unresolved, you can submit a request through the support portals or email help@certain.com.

Certain’s support policy says customers should make their best effort to find an answer before contacting Product Support, and may be asked to run tests or procedures that help identify the issue. The fastest self-service path is the Certain Support Chat Bot, which can answer how-to questions, troubleshooting questions, and release-note questions 24/7.