What support options are available?

Support is available through the support portals or by email at help@certain.com during US business hours, Monday–Friday, 5:00 AM to 6:00 PM PST. In-product help includes Support bot, Page Help, Training, Support, and System Information.

Options

• Email support: help@certain.com
• Platform Support portal: Platform Support
• Touchpoint support portal: Touchpoint Support
• In-product Support bot: handles most how-to questions and can provide recent release notes
• Page Help: opens the help topic for the current page
• Training: links to Certain Academy training webinars, courses, and videos
• Support: links to the Certain Community, Knowledge Base, and API Documentation
• System Information: shows instance release number and POD details

What support covers

• General questions about using the SaaS application
• Maintenance and support for errors and defects
• Support requests for product-specific issues through the relevant product help pages

Helpful note

Before contacting support, Professional Support Customers are asked to try self-service first, including online help files, tutorials, knowledge base, and user guides.

What kind of help do you need most right now, product usage, training, or a specific issue?