Certain 7.1
Release overview
Certain 7.1 extends the capabilities of Certain Digital.
This release provides event marketers and organizers complete insight.
This release boosts attendee engagement during digital events.
Complete insight from digital events
Engagement data is captured automatically from Zoom.
Engagement data is captured automatically from ON24.
The engagement data is shared across Certain and the Martech stack.
The engagement data indicates whether a participant attended Live.
The engagement data indicates whether a participant attended On-Demand.
The engagement data indicates how long the participant stayed.
The engagement data indicates how many questions the participant asked.
The engagement data indicates whether the participant participated in a poll.
Boost engagement - live & on-demand
The Session Catalog is transformed into a powerful Digital Hub with enhanced time zone support, private/public sessions, enhanced filtering, and more.
This transformation is intended to be used in conjunction with the refreshed Touchpoint web Attendee Engagement app to engage attendees without app download.
Engagement data sources
Engagement insight captured from ON24:
- Engagement Score is captured.
- Attended Live? (Yes/No) is captured.
- Attended Live Date is captured.
- Attended Live Duration (in min) is captured.
- Attended On-Demand? (Yes/No) is captured.
- Attended On-Demand Date(s) (comma separated) are captured.
- Attended On-Demand Duration (total time spent in mins) is captured.
- Attended On-Demand Count is captured.
- # Questions Asked is captured.
- # Resources Downloaded is captured.
- # Poll Questions Answered is captured.
- # Survey Questions Answered is captured.
- Attended Mode (Live/On Demand mapping in Signal) is captured.
Engagement insight captured from Zoom:
- Attended Live? (Yes/No) is captured.
- Attended Live Date is captured.
- Attended Live Duration (in min) is captured.
- # Questions Asked is captured.
- # Poll Questions Answered is captured.
- Attended Mode (Live/On Demand mapping in Signal) is captured.
The following event custom report types have been updated to include these fields:
- Registrations with Webinar Details
- Registration Sessions
Data usage
Once the engagement data for your digital event has been pulled into the Certain Platform, it can be evaluated and actioned from a Certain custom report or sent to external systems in your Martech stack via outbound flow in Signal.
When configuring the outbound flow, select the option appropriate to your event which will trigger the flow as engagement data is populated.
Create Zoom & ON24 Webinars
Never leave the Certain Platform to create your Zoom or ON24 webinar or meeting.
We now offer the ability to create your webinars and meetings directly from Certain.
Just select the presentation type (live audio and video or On-Demand) and the host(s).
Note that this is in addition to linking an existing webinar/meeting, which was released in Certain 7.0.
Touchpoint Web App
The Touchpoint app has always been about creating engaging experiences for your users.
With this release we have rebuilt the web application UI from the ground up.
From desktop to tablet to phones, the HTML 5 app now provides a sleek and modern interface to engage attendees across all your webinars, meetings, events, and conferences.
Speaker & Session Management
The following is a list of Speaker & Session Management related enhancements introduced in 7.0.x patch releases over the last few months.
If you haven't already, check them out. They are pretty slick!
- Speaker and Session Catalogs are now copied as part of the event copy/template copy creation process when the option to copy 'Speakers and Sessions' is selected.
- Sessions can now be marked as 'Private' as part of the session configuration. Private sessions are not displayed within the session catalog unless the attendee has been pre-registered for the session for in advance.
- Speakers assigned to a session can now be reordered.
- Several improvements have been made to the session instance import, speeding up the process when you import a large number of instances.
Turning Session Catalog into a Powerful Digital Hub
The following configuration option improvements have been introduced:
- Fav and cart icons can now be hidden.
- Join URLs are now displayed as a button using the primary button color.
- Date and time filters are now displayed as drop-down lists.
- Time zone and 'My Sessions' filters are now displayed as part of the admin-side preview.
- The 'My Sessions' calendar drawer can now be hidden.
- The header of the 'My Sessions' calendar drawer can now be edited.
- Clicked links within session descriptions will no longer collapse/expand the body.
- Session times are now displayed in the user's time zone when they are auto-logged in to the Digital Hub when mytimezone=true is included in the URL and the option to 'show in my time zone' is enabled for the hub.
- An option to 'Download Calendar' has been added to the 'My Schedule' view, allowing registrants to download .ics files for each of their registered sessions so they can be added to their digital calendars.
2.0 API
A new TRACKS business object is available allowing you to perform a GET to return a list of tracks within an event or the details of an individual track including the following fields:
- ID
- Code
- Name
- Description
- Color code
- Sub tracks
Reporting
If your organization leverages our Single Sign-On (SSO) capabilities, you now have the option to enforce SSO for users attempting to access tokenized report URLs. Simply update your SSO Manager to include ‘Reports’ as an SSO entry point and then update the report configuration to require SSO login. Any users attempting to access the report will be prompted to log in via the selected identity provider before they can view the report.
Security
All files and images uploaded by registrants are now scanned by anti-virus software and will return an error to the user indicating the file was not uploaded because it was infected if the scan failed.
Questions? Comments? Feedback? Please email product@certain.com.