Global Navigation Icons
Wherever you are in Certain, this global navigation bar is available in the top right corner.
Support bot
Support bot is built to handle most "how-to" questions.
Support bot is a reliable source for step-by-step instructions.
Support bot can also be used to request the last few Release Notes.
Search
Search can search for Registrations.
Search can search for Profiles.
Search can search for Events.
Search can search for Forms.
Search can search for Websites.
Recent Items
Recent Items displays a drop-down list of the items (such as events and registrations) that you have accessed recently.
Recent Items uses a click action to go to a selected record.
Favorites
Favorites displays a drop-down list of the items (such as events and registrations) that you have marked as favorites.
Favorites uses a click action to go to a selected record.
Help and Support
Help and Support gives access to five options.
Page Help
Page Help opens the online help topic (in a separate pop-up window) for the current Certain page.
Page Help is part of the same online help as the help topic being read now.
All the topics are also available in the table of contents or via a search.
> Note: The same context-sensitive Page Help is increasingly available via a Help button in the anchored button-bar at the bottom of many pages (to the left of the Save button, etc.). > The content is the same, but the Help button may be easier to see or reach.
Training
Training goes directly to Certain Academy.
Training includes Training Webinars, Courses, and Videos.
Support
Support goes to the Certain Community to answer your support questions.
Support includes access to Certain Academy, API Documentation, and the Knowledge Base.
> Note: The Knowledge Base has the same content as the Page Help, but with the focus on searching instead of the Table of Contents.
System Information
System Information displays technical information about your instance of Certain.
System Information includes the release number and the POD on which it is running.
> Note: Copies of previous release notes are retained in these help pages.
User and Account Settings
User and Account Settings provides three options.
User Information
User Information edits your own user information.
User Information can also change your password.
Account Settings
Account Settings is for Administrators only.
Account Settings administers Account Settings.
Account Settings includes such items as users and sub-accounts.
Logout
Logout closes your session and exits Certain.