Wherever users are in Certain, the global navigation bar is available in the top right corner.
Support bot
The Support bot handles most “how-to” questions by providing step-by-step instructions.
Users can request the last few Release Notes using the bot.
Scopes
The Support bot supports Registrations, Profiles, Events, Forms, and Websites.
Recent Items
Recent Items displays a drop-down list of items such as events and registrations that have been accessed recently.
Click a listed item to go to its record.
Favorites
Favorites displays a drop-down list of items that have been marked as favorites.
Click a listed item to go to its record.
Help and Support
The Help and Support area contains five options:
Page Help
Page Help opens the online help topic for the current Certain page. The content is part of the same online help as the page you are reading. All topics are also available in the table of contents or via a search.
Note: The same context-sensitive Page Help is increasingly available via a Help button in the anchored button-bar at the bottom of many pages (to the left of the Save button, etc.). The content is the same, but the Help button may be easier to see or reach.
Training
Training opens Certain Academy, with its Training Webinars, Courses, and Videos.
Support
Support opens the Certain Community to answer support questions. It includes access to Certain Academy, API Documentation, and the Knowledge Base.
Note: The Knowledge Base has the same content as Page Help but focuses on searching rather than the Table of Contents.
System Information
System Information displays technical information about your instance of Certain, including its release number and the POD on which it is running.
Note: Copies of previous release notes are retained in these help pages.
User and Account Settings
User Information
Edit your own user information and/or change your password.
Account Settings
Administrators only; administer Account Settings, such as users, sub-accounts, etc.
Logout
Close your session and exit Certain.
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