Certain Help Center > On-Site Experience > Check-in Troubleshooting
Updated
3 years ago. Updated
Purpose and recommended connection speeds
Certain users may be required to connect to the Certain application from locations with a variety of internet bandwidths.
Certain is a SaaS (Software as a Service) application.
Certain is optimized to provide the best performance on computers connected to the Internet at speeds exceeding 128 kbps.
Minimizing internet connection-related problems
A high-speed connection should be in place.
A high-speed connection should provide enough bandwidth for all concurrent users.
Some advice is provided for dealing with a local slow connection.
If an internet connection is critical to a business, a dedicated network connection should be considered.
How fast is my connection? How can I check this?
Conduct a speed test online.
A speed test provides results indicative of the Internet connection.
Internet connection results vary over time.
Internet connection results vary especially if the connection is shared with a variable number of users.
Here is a list of test sites for upload/download:
Close unneeded programs
Close unneeded programs.
Many applications are susceptible to using an internet connection.
Many applications are susceptible to using CPU resources.
Peer-to-peer applications such as Skype are probably the worst.
Peer-to-peer applications such as Skype use an Internet connection even at idle.
In doubt, shut down programs that are not needed.
Closing Browser Windows and Tabs that you do not need
With Web 2.0 came the capacity for pages to keep on requesting data.
A page that is loaded and still open in a browser window or tab may still be using bandwidth.
Bandwidth is used to update page contents.
Consider using a different browser specifically for low bandwidth connections
Browser settings affect perceived connection speed.
Browser security settings affect perceived connection speed.
Using a different browser exclusively for low bandwidth connections allows less demanding settings.
Less demanding settings include:
- pop-up blocker set
- longer history allowed
- less demanding security settings
Lowering security settings is not recommended as an acceptable full-time workaround.
Conduct regular virus and spyware scans
Viruses and spyware use memory.
Viruses and spyware can contribute to a connection appearing slow.
The primary reason for running antivirus software is to protect a computer and data integrity.
Antivirus software may also yield a speed increase.