Updated: 1 year ago (Updated)
Support Hours
Support Hours: 5:00 AM - 6:00 PM PST, Monday - Friday (Business Hours).During these hours our team is ready to assist you in real time.
Tickets can still be submitted at any time, 24/7.
The team will not be able to respond immediately outside business hours.
A submitted ticket will be viewed and handled at the start of the next business day.
Urgent Requests
For anything URGENT, Certain will do its best to address the issue as quickly as possible, even outside business hours.
Ticket submitters should clearly mark the nature of the issue when the ticket is submitted.