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Support Hours
Support Hours are 5:00 AM to 6:00 PM PST.
Support Hours are Monday through Friday during business hours.
During these hours the support team is available in real time.
Tickets can still be submitted at any time, 24/7.
Outside business hours the ticket will be viewed and handled at the start of the next business day.
For urgent issues the support team will address them as quickly as possible, even outside business hours.
When the ticket is submitted, the submitter should clearly mark the nature of the issue.
Contact Information
The Helpdesk or Support email address is help@certain.com.
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