Using Greet Check-In
Overview
The Check-In section is the primary workspace for event staff on the day of the event. The Check-In section is where door teams and welcome desk staff mark attendees as present. The Check-In section is also where door teams and welcome desk staff monitor arrival progress in real time. The Check-In section is also where door teams and welcome desk staff handle edge cases like missing or damaged badges.
This guide covers navigation of the Check-In section. This guide covers the two check-in modes. This guide covers what to do when something goes wrong at the door.
Navigating to Check-In
Open the event from the Account Dashboard. Click Check-In in the left sidebar.
At the top of the page, three stat tiles update automatically as attendees arrive.
- Checked In — the running count of attendees marked present, shown as X of Y
- Pending — registrants who haven't checked in yet
- Check-In Rate — Checked In divided by total attendees, shown as a percentage
A Reports button sits in the top-right corner. Click Reports to open the full reporting view for breakdowns by session, attendee type, or time of day.
Choosing a Check-In Mode
The check-in card offers two modes. Pick the mode that fits the station.
Camera Scan uses the device's camera to read the QR or barcode on each attendee's badge. Camera Scan is the fastest option for high-volume entry points. Manual Entry lets staff by name or email. Manual Entry is the right choice for the welcome desk, will-call, or any time an attendee shows up without a badge.Camera Scan
Click the Camera Scan tab. The card displays a grey camera viewport with a Camera inactive placeholder.
Click Start Scanning at the bottom of the viewport. The first time you do this, the browser will ask for camera permission. Click Allow. The live feed activates.
Hold the attendee's badge six to twelve inches from the lens. Hold the attendee's badge flat and centered. The scanner reads it the moment it is in focus.
After a successful read, Greet shows a green Successfully scanned notice. Greet also shows a Ready to check-in chip. Greet also shows the matched attendee's name. Greet also shows the attendee type. Greet also shows a green Check In button. Click the Check In button to confirm.
Camera Scan is not fully automatic by design. The confirmation step prevents a misread or duplicate badge from accidentally marking someone in.
If the scanned code doesn't match any registrant, Greet shows an error. The attendee stays unchecked. Switch to Manual Entry to look them up by name or email.
Manual Entry
Click the Manual Entry tab. A field appears with a ** button on the right.
Type the attendee's name or email address. Click the ** button. Press Enter. Greet returns matching attendees in a results panel.
The results panel shows each attendee row. Each attendee row shows the attendee's name, email, company, badge type, and a green Check In button.
Click the attendee's row to check the attendee in. Click the Check In button to check the attendee in.
The stat tiles update immediately. Checked In ticks up by one. Pending drops by one. The Check-In Rate refreshes.
A Last Check-In Result panel appears below the bar. The Last Check-In Result panel appears so staff can confirm at a glance that the right person was just marked in.
Manual Entry is also the recovery path when a badge is damaged, missing, or hasn't been printed yet. Check the attendee in first. Then send the attendee to the badge desk for a reprint.
A Few Things to Know
Stat tiles look wrong? Refresh the page once. The stat tiles update live. A browser refresh clears any display lag. Check-in done by mistake? The check-in can be reversed from the Attendees page. Open the kebab menu on the attendee's row. Select Revert Check-In. See the Managing Attendees in Greet article for the full steps. Camera not activating? Camera Scan requires camera permission to be granted in the browser. If the prompt did not appear or was dismissed, update the camera permission in the browser's site settings. Reload the page.For a detailed walkthrough of how to use Greet Check In, please see the training video below: How to Use Check In