Overview
The Check-In section is the primary workspace for event staff on the day of the event.
The Check-In section is where door teams and welcome desk staff mark attendees as present.
The Check-In section lets door teams and welcome desk staff monitor arrival progress in real time.
The Check-In section lets door teams and welcome desk staff handle edge cases like missing or damaged badges.
This guide covers navigation of the Check-In section. This guide covers the two check-in modes. This guide covers what to do when something goes wrong at the door.
Navigating to Check-In
Open the event from the Account Dashboard.
Click Check-In in the left sidebar.
At the top of the page, three stat tiles update automatically as attendees arrive:
- Checked In — the running count of attendees marked present, shown as X of Y
- Pending — registrants who haven't checked in yet
- Check-In Rate — Checked In divided by total attendees, shown as a percentage
A Reports button sits in the top-right corner. Click Reports to open the full reporting view for breakdowns by session, attendee type, or time of day.
Choosing a Check-In Mode
The check-in card offers two modes.
Pick the check-in mode that fits the station.
Camera Scan uses the device's camera to read the QR or barcode on each attendee's badge.Camera Scan is the fastest option for high-volume entry points.
Manual Entry lets staff search by name or email.Manual Entry is the right choice for the welcome desk.
Manual Entry is the right choice for will-call.
Manual Entry is the right choice for any time an attendee shows up without a badge.
Camera Scan
Click the Camera Scan tab.
The card displays a grey camera viewport with a Camera inactive placeholder.
Click Start Scanning at the bottom of the viewport. The first time staff starts scanning, the browser asks for camera permission. Click Allow. The live feed activates.
Hold the attendee's badge six to twelve inches from the lens. Hold the attendee's badge flat and centered.
The scanner reads the badge the moment the badge is in focus.
After a successful read, Greet shows a green Successfully scanned notice. Greet shows a Ready to check-in chip after a successful read. Greet shows the matched attendee's name after a successful read. Greet shows the matched attendee's attendee type after a successful read. Greet shows a green Check In button after a successful read. Click Check In to confirm.
Camera Scan isn't fully automatic by design. The confirmation step prevents a misread or duplicate badge from accidentally marking someone in.
If the scanned code doesn't match any registrant, Greet shows an error. The attendee stays unchecked when the scanned code does not match any registrant. Switch to Manual Entry to look up the attendee by name or email.
Manual Entry
Click the Manual Entry tab.
A search field appears with a Search button on the right.
Type the attendee's name or email address. Click Search or press Enter.
Greet returns matching attendees in a results panel. Each row in the results panel shows the attendee's name. Each row in the results panel shows the attendee's email. Each row in the results panel shows the attendee's company. Each row in the results panel shows the attendee's badge type. Each row in the results panel shows a green Check In button.
Click the attendee's row. Click the Check In button to check the attendee in.
The stat tiles update immediately. Checked In ticks up by one. Pending drops by one. The Check-In Rate refreshes.
A Last Check-In Result panel appears below the search bar. The Last Check-In Result panel lets staff confirm at a glance that the right person was just marked in.
Manual Entry is also the recovery path when a badge is damaged. Manual Entry is also the recovery path when a badge is missing. Manual Entry is also the recovery path when a badge hasn't been printed yet.
Check the attendee in first. Send the attendee to the badge desk for a reprint.
A Few Things to Know
Stat tiles look wrong? Refresh the page once.The stat tiles update live.
A browser refresh clears any display lag.
Check-in done by mistake? It can be reversed from the Attendees page.Open the kebab menu on the attendee's row.
Select Revert Check-In.
See the Managing Attendees in Greet article for the full steps.
Camera not activating? Camera Scan requires camera permission to be granted in the browser.If the prompt didn't appear or was dismissed, update the camera permission in the browser's site settings.
Reload the page.
For a detailed walkthrough of how to use Greet Check In, please see the training video below: How to Use Check In