How do I use the Help feature in Certain to chat with support?

Tap the speech‑bubble icon in the top‑right navigation after logging in to launch the Certain Support AI Chat Bot. It instantly answers product questions, guides you through configuration steps, and can create a support ticket if the issue requires human assistance. Certain Support AI Chat Bot

The bot pulls from the full Help Center, covering topics like event setup, integration setup, Signal data mapping, and troubleshooting common errors. It also provides links to relevant articles, release notes, and video tutorials for deeper guidance.