How do I use the Help feature in Certain to chat with support?
How to use the Help feature in Certain
Tap the speech‑bubble icon in the top‑right navigation after logging in to launch the Certain Support AI Chat Bot. It instantly answers product questions, guides you through configuration steps, and can create a support ticket if the issue requires human assistance. Certain Support AI Chat Bot
The bot pulls from the full Help Center, covering topics like event setup, integration setup, Signal data mapping, and troubleshooting common errors. It also provides links to relevant articles, release notes, and video tutorials for deeper guidance.
Which part of the platform are you looking to get help with—event registration, Signal integration, or something else?