Updated: 10 months ago
Spam filtering can quarantine an email and prevent it from reaching its destination.
Application Service Provider (ASP) is a service that sends emails.
One reason spam filters block emails from an ASP such as Certain is that the From address is not using the same domain as the mail server.
For example, if you customize the "From" to be eventplanner@example.com, the header shows Certain's DNS host name (mail.certain.com).
To reduce the amount of email quarantined as spam, by default, all email is sent from our servers so that the "From" address is event_information@certain.com and the display name is that of the Registration Contact.
The "Reply-To" address will be that of the event's Registration Contact also.
The effect is that email recipients will see the registration contact's name and email address in the "From" field, or the "To" field if they click "Reply".
But the receiving mail server will recognize that the email's "From" address is in the same domain as the sending mail server.
Note: Some email client software, most notably Lotus Notes, may display the event_information@certain.com address in the From field.
Despite this, when the recipient clicks "Reply", the Registration Contact will show in the To field of the email.
If you need to send emails with a different FROM address, you would need to reach out to Certain Support.
We can then provide you with information on 3 DNS entries you would need to add to the Domain of the email address you wanted to send an Email FROM.
After you or your IT team adds the necessary DNS entries, emails sent FROM that Domain in your event, will pass email security checks (DMARC, SPF, and DKIM), and should not be quarantined or marked as Spam.
Any comments about this Help topic? © 2020 Certain, Inc.
Note: Help topics may include features to be released.
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