Travel Information (Event Setup)

Source: https://platform-support.certain.com/hc/en-us/articles/30686122945943-Travel-Information-Event-Setup

Keywords: Travel Information (Event Setup), Event Setup, Travel Module, Custom Travel Questions, Default Travel Dates

Document ID: https://platform-support.certain.com/hc/en-us/articles/30686122945943#split1

Travel Information (Event Setup)

Event Setup includes a Travel page when the Travel Module is activated for that event (in Plan > Configure > Options). This module is not available in all Certain bundles. See your Certain sales representative for more information.

For each section described below to be displayed, the relevant sub-module of the Travel Module needs to be enabled for the event in Plan > Configure > Options. The two sub-modules are:

Event Setup > Travel shows this Travel Information page.

Videos: All Certain University videos about Travel

> Note: If the Travel Packages sub-module is enabled, there is no additional setup information for it on this page. Instead, to set up flights and flight packages in an event using that sub-module, go to Plan > TRAVEL > Flights and Plan > TRAVEL > Flight Packages. Those are set up and used quite independently of the travel information set up on this page. (Users with an attendee type of Registration Support can set up flights and packages, but do not have access to Event Setup.)

Custom Travel Questions

This section is displayed if the Travel Questions sub-module is enabled for the event in Plan > Configure > Options.

This sub-module enables collecting travel reservation information using up to 30 user-defined travel reservation fields called Custom Travel Questions.

Video: Travel Questions (1 min.)

Fifteen pre-designed travel questions are included. These questions can be edited or deleted from the event. The list may be a multi-page list.

Click a question to edit it on a Questions page in a modal pop-up window.

Click Add New to add up to 15 more questions. See Creating More Questions below.

Actions

15 Pre-designed Questions

1. Travel Request Confirmation Number – “Passenger Name Record” (PNR) unique identifier from major Global Distribution Systems (GDS). The Open Travel Alliance (OTA) calls this the “Booking Reference ID”.

2. Travel Request Ticket Status – Options: Blank (Null); R=Reserved, e.g. the reservation is on hold; T=Ticketed, e.g. the reservation has been booked.

3. Requested Inbound Airline – The travel reservation’s airline for inbound flight (travel to the event). Typically, this will use the 2 character International Air Transport Association (IATA) code.

4. Requested Inbound Flight Number – The travel reservation’s flight number for inbound flight (travel to the event).

5. Requested Inbound Departure Airport – The travel reservation’s departure (Origination) airport for inbound flight (travel to the event). Typically, this will use the 3 character IATA code.

6. Requested Inbound Departure Date-Time – The travel reservation’s departure date and time for inbound flight (travel to the event).

7. Requested Inbound Arrival Airport – The travel reservation’s arrival (Destination) airport for inbound flight (travel to the event). Typically, this will use the 3 character IATA code.

8. Requested Inbound Arrival Date-Time – The travel reservation’s arrival date and time for inbound flight (travel to the event).

9. Requested Outbound Airline – The travel reservation’s airline for outbound flight (travel from the event). Typically, this will use the 2 character IATA code.

10. Requested Outbound Flight Number – The travel reservation’s flight number for outbound flight (travel from the event).

11. Requested Outbound Departure Airport – The travel reservation’s departure (Origination) airport for outbound flight (travel from the event). Typically, this will use the 3 character IATA code.

12. Requested Outbound Departure Date-Time – The travel reservation’s departure date and time for outbound flight (travel from the event).

13. Requested Outbound Arrival Airport – The travel reservation’s arrival (Destination) airport for outbound flight (travel from the event). Typically, this will use the 3 character IATA code.

14. Requested Outbound Arrival Date-Time – The travel reservation’s arrival date and time for outbound flight (travel from the event).

15. Travel Request Notes – Notes for the Event Planner regarding air travel reservations.

Creating More Questions

You can create up to 15 more travel questions to collect additional travel data. This additional data can include travel request or travel preference information.

To create a question: 1. Click the Add New button to display the Questions page in a modal pop-up window. 2. On that page, select the Question Type, and set Details (including Name and Display for Reg Form), Answer Options, etc. 3. Click Save to add your question to the end of the list of Custom Travel Questions.

Re-order Questions

This section is displayed when the Custom Travel Questions section described above is displayed. This section lists all the questions from that section.

1. Select one or more questions in the Re-Order Questions section. 2. Use the Move Up and Move Down buttons to re-order the list of questions.

Default Travel Dates

The Default Travel Dates section is displayed if the Travel Reservations sub-module is enabled for the event in Setting > Options.

The default Arrival Date and Departure Date on this page are the event start and end dates. These event start and end dates come from Event Setup > Details. These dates can be edited here.

These dates are used as default dates in the inbound and outbound trip details under Registrations > Travel.

If the Certain integration includes a GDS or booking tool, it is important that these dates correspond with registrants’ actual travel dates to the event. Certain’s sync tools will search for registrants’ travel reservation data based on its being within three days of the arrival and departure dates you select.