Can we limit session access or capacity?

✅ YES — Certain lets you limit session access and manage capacity in several ways.

Quick summary

• Enable session registration and capacity controls: Features & Menu > Agenda → Allow Session Registration; then per session toggle Registration Required and Capacity Constrained. (Capacity Planning)
• Set per-instance Capacity (blank = unlimited; do not use zero). (Add or Edit a Conference Session)
• Configure a Waitlist Limit (blank = unlimited waitlist; zero = no waitlist). Waitlisting is applied automatically when capacity is reached; you cannot manually set an attendee’s status to Waitlisted. (Session Information, Attendee, Add or Edit a Conference Session)
• Choose management location: Platform Managed vs. Touchpoint Managed (decide whether capacity is controlled in the Certain Platform or in the Touchpoint dashboard). (Capacity Planning)
• Planner overrides: Planners can use Override Capacity when assigning registrants (use carefully; not recommended for digital sessions). (Add or Edit a Conference Session)
• Limit which sessions show to which attendee types: sessions must be published for an attendee type to be available to that type; session lists and assignment windows only show sessions that are published and have availability. (Session Information, Attendee)
• Notifications and alerts: You can send email alerts when a session or session instance reaches a specified % of its inventory limit and view/reset alert history. (Notification Setup)
• Custom messages and UX: You can customize the Max Capacity error message shown to registrants. (How to edit the default error message in the event)

Sources

• Notification Setup
• How to edit the default error message in the event
• Capacity Planning
• Session Information, Attendee (in Speaker and Session Management)
• Add or Edit a Conference Session (in Speaker and Session Management)

Question for you: Do you want session capacity to be managed in the Certain Platform or directly inside the Touchpoint app?