Can we limit session access or capacity?
**Can we limit session access or capacity?**
✅ YES — Certain lets you limit session access and manage capacity in several ways.
Quick summary
- Enable session registration and capacity controls: Features & Menu > Agenda → Allow Session Registration; then per session toggle Registration Required and Capacity Constrained. ([Capacity Planning](https://touchpoint-support.certain.com/hc/en-us/articles/360030623413-Capacity-Planning))
- Set per-instance Capacity (blank = unlimited; do not use zero). ([Add or Edit a Conference Session](https://platform-support.certain.com/hc/en-us/articles/30521637743895))
- Configure a Waitlist Limit (blank = unlimited waitlist; zero = no waitlist). Waitlisting is applied automatically when capacity is reached; you cannot manually set an attendee’s status to Waitlisted. ([Session Information, Attendee](https://platform-support.certain.com/hc/en-us/articles/30521085312663), [Add or Edit a Conference Session](https://platform-support.certain.com/hc/en-us/articles/30521637743895))
- Choose management location: Platform Managed vs. Touchpoint Managed (decide whether capacity is controlled in the Certain Platform or in the Touchpoint dashboard). ([Capacity Planning](https://touchpoint-support.certain.com/hc/en-us/articles/360030623413-Capacity-Planning))
- Planner overrides: Planners can use Override Capacity when assigning registrants (use carefully; not recommended for digital sessions). ([Add or Edit a Conference Session](https://platform-support.certain.com/hc/en-us/articles/30521637743895))
- Limit which sessions show to which attendee types: sessions must be published for an attendee type to be available to that type; session lists and assignment windows only show sessions that are published and have availability. ([Session Information, Attendee](https://platform-support.certain.com/hc/en-us/articles/30521085312663))
- Notifications and alerts: You can send email alerts when a session or session instance reaches a specified % of its inventory limit and view/reset alert history. ([Notification Setup](https://platform-support.certain.com/hc/en-us/articles/30570708998295))
- Custom messages and UX: You can customize the Max Capacity error message shown to registrants. ([How to edit the default error message in the event](https://platform-support.certain.com/hc/en-us/articles/37357634214295-How-to-edit-the-default-error-message-in-the-event))
Sources
- [Notification Setup](https://platform-support.certain.com/hc/en-us/articles/30570708998295)
- [How to edit the default error message in the event](https://platform-support.certain.com/hc/en-us/articles/37357634214295-How-to-edit-the-default-error-message-in-the-event)
- [Capacity Planning](https://touchpoint-support.certain.com/hc/en-us/articles/360030623413-Capacity-Planning)
- [Session Information, Attendee (in Speaker and Session Management)](https://platform-support.certain.com/hc/en-us/articles/30521085312663)
- [Add or Edit a Conference Session (in Speaker and Session Management)](https://platform-support.certain.com/hc/en-us/articles/30521637743895)
Question for you: Do you want session capacity to be managed in the Certain Platform or directly inside the Touchpoint app?